Darrius Summers Email & Phone Number

Baltimore, Md, Us

● Provides end-to-end project management support in terms of scope, tracking schedules, project deliverable tracking, reporting and documentation for process improvement projects using Jira● Acts as a liaison across several projects in BPM to ensure all projects have clear goals, scope, project plans, and help monitor progress and drive towards completion. ● Collaborates in the creation of project plans to define, organize, and schedule project management and process improvement activities. ● Interprets business needs and issues by gathering, eliciting, analyzing, documenting, and validating the Business area’s user and business requirements. ● Identifies and documents gaps in adherence or process and system deficiencies and coordinates appropriate action through issue resolution. ● Identifies, documents, and troubleshoots problems in business processes, systems, and resource management. Collaborate with appropriate stakeholders to monitor, report, and resolve issues. ● Reviews, analyzes, and creates detailed process flows and documentation of business processes, systems, and user needs. ● Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables. ● Completed over 100 hours of technical development training to include agile and waterfall methodologies● Leveraged SAP Signavio to develop end to end processes and customer journey models.

St. Louis, Mo, Us

• Entrusted to serve as both the face on Enterprise to customers, partners, and behind the scenes operational expert• Strengthen customer relationship management by establishing and maintaining effective relationships• Meet production goals as shown through quotas and daily metrics

Seattle, Wa, Us

Dallas, Tx, Us

• Developed test cases and analyzed software to identify defects and minimize risk • Instituted new billing procedures to maximize revenue resulting in increased billing efficiency by 12% • Examined and composed responses to Request for Proposals (RFP)/Request for Information (RFI)• Facilitated Bi-weekly Marketing presentations to senior level management• Served as Technology Summit liaison in Silicon Valley, CA and New York, NY

Mclean, Virginia, Us

• Handle guest check-ins and check-outs appropriately• Operate hotel switchboard, take calls and provide information and transfer calls• Manage accurate accounting of all rooms• Provide guests with room keys and call for bellboys• Take reservations over the telephone, through emails and in person• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions• Refer guests to appropriate departments to resolve complaints or provide suggestions• Compute bills and take payments• Provide guests with directions around the hotel• Contact housekeeping and maintenance departments when a problem is reported• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Mclean, Va, Us

• Developing an in depth knowledge of all departments in a full service hotel• Supervising select departments based on criteria• Becoming proficient with programs such as OnQ, Delphi, and Profit Sage