Technical writer and business development professional with expertise in executive management, government contracting, grant development and management, supply chain management and resource allocation

Key decision maker for all organizational growth strategies including: capture/proposal management; lead technical writer; pricing analyst support; customer retention; and contract administration and management

provide oversight to contractor personnel performing administrative and supply support services as required for normal operations of the Aviation Logistics Center. Responsibilities include: human resources support; recruitment, hiring, and retention; security clearance and base clearance processing support; initiation, life cycle management, and closure; quality assurance and quality control implementation; contract administration; developing, modifying, and executing task-orders; government liaison; coordinating with CORs, and COs regarding contract performance, compliance, innovations, and operational forecasts.

Oversees day-to-day operations, acquisitions, and contract management. Development of plans, design and implement processes to support business growth, through customer and market definition. Key support personnel for government and corporate contract divisions.

The MAMBDC is a 501 (C) (3) nonprofit organization established in 1984 to enhance the growth and development of minority owned business enterprises (MBEs) through participation in private and public sector procurement programs. MBE Recruitment Management responsibilities included but were not limited to:* Minority Business Enterprise recruitment, certification training and completion* Vendor sourcing of MBE’s and prospective MBE’s to regional corporations* Managing of business growth and development services including but not limited to: business plan construction, bid/solicitation support, strategic business analysis and planning, and organizational and individual network training* Marketing and communications management including: contract opportunity distribution to MBE Network, and development and distribution of council quarterly newsletters* Educational program development, implementation, and completion of special projects* Corporate recruitment support* General small business consulting* Network database management* Resource partner development

All administrative assistant/clerical duties including office management, scheduling, and office communications.

* Required the ability to work with diverse populations through verbal and written communications with youth participants, families, schools, and community members.* Mentoring and youth in academics and life skills training by way of: twice weekly group meetings, one on one school and family visits and local agency referrals.* Lesson plan development, youth interaction, employee and volunteer recruitment, staff oversight, and tracking, implementing, and completing grant data and reports. Achievements:* Oversight of onsite life skills and tutoring services, growing program participation by approx. 180% in local elementary (Caldwell Elementary) * Program growth and development through implementing new onsite program (Allen Elementary), increasing program scope, capacity, and diversity.

Responsible for call quality, and development of 10 communications representatives; as well as recording, resolving, and reporting hundreds of escalations between various departments.Responsible for 24 hour communication of tracking locations, goals, and concerns of parents, project directors, and students aboard international and domestic missions over a 3 month periodAchievements: Lowest ministry call center abandon rateReceiving and resolving approx. 30,000 call requests, questions, and complaints

As TC personally responsible for the development of 6 promotional representatives, including, but not limited to: personal development, call quality assuranceResponsible for setting, observing, and reporting of promotional call goals and statisticsResponsible for organization of bi-weekly meetings including focusing on mentorship and team dynamicsAchievements:Consecutive department highest promotional applicationsPromoted from associate rep to TCPersonally facilitated application completion for hundreds of domestic and international students and adults while collectively facilitating the application, processing, and mobilization of over 4,200 students to 15 different international locationsAcquisitioned thousands of dollars in application fees and missions payments

sale and service or local/long distance customers