Darron Lewis Email & Phone Number

Columbus, Ohio, United States

Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

Columbus, Ohio, United States

Answer a variety of inbound calls from customers as well as in-store brand partner associates in the retail environment and update the computer system during each call to keep systems up-to-date. Assist customers with fraud claims. Navigate various systems to field questions that customers may have in regards to their monthly statement such as errant charges, charge reversals after returns, and other related inquiries.Assist customers with redemptions, disputes & inquiries regarding Loyalty Rewards Program calls that span one or many brand partners. Field calls from brand partners who are working in their retail store to help in opening credit cards as well as credit line increases for in-store customers and authorizing sales when needed for customers in the store.

Columbus Metropolitan Area, Ohio, United States

Answers inbound credit card customer calls concerning travel, covering a full range of travel services, including obtaining all information necessary for resolution of transactions. Calls must be handled in a timely and professional manner and in accordance with company policies and procedures. Assisting customers in completing airline ticket purchases over the phone, informing customers of promotions and deals, and supporting customers in booking other services such as hotels, activities and car rentals.