Dan Darrow Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Provide technical and strategic leadership and planning for IT support. Oversee device and application support as well as technology onboarding/offboarding for all new faculty and staff. Plan efforts; set goals and priorities; oversee day-to-day operations and projects; set policies, procedures, SLAs, and technical standards; critically analyze workflows, implement solutions, solve problems.Oversee endpoint management, deployment, and administration for all Penn Carey Law devices. Provide lifecycle planning, systems integration, security, training, and documentation for user devices. Lead device deployment workflows and strategies in collaboration with the Operations team.Provide managerial leadership. Supervise, lead, develop, and mentor a team of IT professionals. Devise training/onboarding programs for new IT staff, assign/supervise projects, and conduct staff reviews. Serve as senior member of various cross-departmental teams.Oversee faculty IT equipment consultation and purchasing. Direct purchasing, deployment, and inventory efforts.Set strategy and keep up to date on current trends and innovations. Research and evaluate new and enhance existing technology services.Other duties and responsibilities as assigned.

Philadelphia, Pa, Us

Consult with and provide technical expertise, support, and training for Penn Law faculty and staff. Lead help desk and client success operations. Ensure SLAs are met, improve workflows/automations, mentor staff, and develop outreach/communication plans. Identify and create policies and workflows to optimize services and address high impact problems and pain points. Serve as an escalation point for complex hardware/software issues.Configure and manage Windows and Mac devices using Endpoint Manager and JAMF. Configure and monitor security policies and updates. Ensure the environment is fully utilizing available technology to enhance productivity, reduce manual effort through automation, and improve work processes. Ensure proper change/risk management and documentation. Monitor for potential hardware and software failures and employ appropriate mitigation techniques. Setup reporting as needed.Develop and manage device deployment workflows and strategies in collaboration with the Operations team. Create efficient and secure deployment processes for ITS support staff to onboard new faculty and staff systems. Provide reporting, documentation, training, and administration.Manage purchasing for faculty computers and peripherals. Provide expertise and consultation to faculty. Purchase and deploy devices/equipment. Track Inventory.

Philadelphia, Pa, Us

Orchestrated the successful return of 551 students, 675 staff, and 82 faculty in an innovative hybrid law school environment amid COVID-19 for the 2020-2021 academic year. This involved the expedited scale out of our video conference and remote learning platforms such as Zoom, Panopto and Canvas LMS, as well as shifting our organizational support structure to take advantage of remote assistance and diagnostics tools such as TeamViewer to sustainably support our remote users at scale.Developed endpoint security baselines with the Security and Operations teams to refine automated investigation and proactive remediation of endpoint security threats. This also includes strengthening identity and access management (IAM) by ensuring defined MFA and Conditional Access policies are required for active university AAD accounts.Extended job functions into the Client Computing/Operations team in acting as technical liaison for the law school community to assess technology needs and implement standardized deployment solutions based on the individual/department. Also worked to enhance Operations asset management systems by streamlining PowerShell workflows through collaborative source control solutions (GitHub).

Philadelphia, Pa, Us

Headed the implementation of a continuous university-wide security project in which the primary responsibilities included the development and production roll-out of Intune and JAMF cloud-based Mobile Device Management (MDM) solutions used to manage the production fleet of Windows and MacOS devices.Trained faculty, staff, and students across our catalog of supported products and services including Microsoft’s SaaS offerings (Office 365, OneDrive, SharePoint, and Teams), Canvas LMS, Adobe Creative Cloud, and Qualtrics survey platform.Developed effective user outreach strategies to ensure current and soon to be implemented technology solutions are being utilized to their full potential across the university.

Blackwood, Nj, Us

Directed all programming and design projects pertaining to control system and DSP services including a $1,000,000 audio/video distribution and broadcast system implementation for a prominent NJ-based K-12 educational institution.Organized operational procedures for all on-premises IT infrastructure including Active Directory Domain Services, company-wide WAN with VPN access, and file management/backup services.Oversaw the “white-glove” deployment team to image and deploy a total of 10,000+ managed Windows and ChromeOS devices for school districts across the tri-state area. Also amplified the team’s output by deploying an Arduino-based IoT project that acted as a keyboard emulator to increase our daily output of completed devices.

Wayne, Nj, Us

Consulted with faculty, staff, and students on technology considerations in the classroom.Operated and maintained classroom AV technology systems and supported IT help desk personnel with AV-related support tickets.

Blackwood, Nj, Us

Assisted in the design and implementation of custom control system and DSP products with Senior Programmer.Collaborated with the installation team to ensure optimal hardware configuration with control system software.

Wayne, Nj, Us

Solved technical support questions for classroom technology end-users.Researched resolutions to common technical problems in order to effectively communicate to peers and end-users alike.

Post-Baccalaureate Advanced Certificate, Upskill

Bachelor Of Arts (Ba), Communication (Concentration: Media Production)

Music