- Develop and implement a digital strategy to meet business objectives- Active management of online marketplace (Lazada, Shopee, etc) and other online assets to grow online sales and traffic- Achieve sales targets, implement improvement plans for the online marketplace- Plan and set up promotional offers online to increase sales- Prepare and present e-commerce metrics with in-depth analysis to measure e-commerce sales effectiveness, derive key… Show more - Develop and implement a digital strategy to meet business objectives- Active management of online marketplace (Lazada, Shopee, etc) and other online assets to grow online sales and traffic- Achieve sales targets, implement improvement plans for the online marketplace- Plan and set up promotional offers online to increase sales- Prepare and present e-commerce metrics with in-depth analysis to measure e-commerce sales effectiveness, derive key insights for business growth and decision making- Ensure high levels of customers satisfaction through excellent service- Manage customers' feedback, enquiries and complaints professionally Show less

· Business consulting, Structured problem solving. Driving next-gen digital sales (B2C e-commerce acceleration, B2B channels)· Pricing and promotion optimization · Project Management (Hackhaton/Capstone)· Analytics and customer insights · Digital marketing and sales funnel· Digital Sales roadmap, strategy· SEO and SEM (Google Ads). Social media marketing (FB and Instagram). Content Marketing.… Show more · Business consulting, Structured problem solving. Driving next-gen digital sales (B2C e-commerce acceleration, B2B channels)· Pricing and promotion optimization · Project Management (Hackhaton/Capstone)· Analytics and customer insights · Digital marketing and sales funnel· Digital Sales roadmap, strategy· SEO and SEM (Google Ads). Social media marketing (FB and Instagram). Content Marketing. Campaign setup and execution. Human-centred design, Design Thinking· Agile and ScrumHackathon Project For NUHSObjective: To drive awareness and adoption of their telehealth app, while reimagining My Health Map experience to match patient's healthcare journey.· A key contributing member of a multi-disciplinary team in brainstorming and customer journey mapping.· Employed a data-driven, human-centric design approach to analyze and decipher qualitative and quantitative data.· Strategized app adoption and marketing plan.· Presented proposal to expand awareness and community outreach to the existing healthcare ecosystem and to bring more value to existing clients, and hoping more customers will adopt and use the revised app.Capstone Project for the Good Food PeopleObjective: To build brand awareness and new customer acquisition• A key contributing member of a multi-disciplinary team in brainstorming and customer journey mapping.• Employed a data-driven, human-centric design approach to analyze and decipher qualitative and quantitative data.• Strategized recommended UI/UX, pricing and position strategy, content marketing through social media to drive audience engagement, and a robust marketing campaign to grow brand awareness. Show less

- Support team members with day-to-day operations such as coming out with the order listing, picking list, performing check out orders and preparing orders to be dispatch to customers (Fulfilment logistics)- Required to carry out other job aspects of updating and maintaining the website, product listings, images, campaigns, orders, refunds, customer service and inquiries from social media such as Facebook and Instagram- Work closely with the visual department on content as well… Show more - Support team members with day-to-day operations such as coming out with the order listing, picking list, performing check out orders and preparing orders to be dispatch to customers (Fulfilment logistics)- Required to carry out other job aspects of updating and maintaining the website, product listings, images, campaigns, orders, refunds, customer service and inquiries from social media such as Facebook and Instagram- Work closely with the visual department on content as well as providing direction to continuously optimize customer experience- Liaise with various departments and suppliers on the planning of marketing events and promotions- Involve in yearly stock take-To keep logistic costs for delivery competitive in line with outdoor risks compliance set out by the Company and not compromising on timely delivery to the recipient- Cross-training 4 employees and 2 new department employees to get in tune with the daily processes so they are able to help during Covid-19 circuit breaker time Show less

- Responsible for store sales and monitoring stock inventory- Perform price labelling and replenishment of merchandise on the shelves when required- Source and analyze information to gain knowledge on books under your care- Perform book jacketing and gift-wrapping services- Provide prompt and excellent customer service at all times- Perform any other duties and responsibilities as and when assigned by the manager- Appointed as block chief for… Show more - Responsible for store sales and monitoring stock inventory- Perform price labelling and replenishment of merchandise on the shelves when required- Source and analyze information to gain knowledge on books under your care- Perform book jacketing and gift-wrapping services- Provide prompt and excellent customer service at all times- Perform any other duties and responsibilities as and when assigned by the manager- Appointed as block chief for department 2 for the company stock take in 2013 and finish it 3 hours earlier than expected- Participated in Christmas catalogue ideation in 2012- Coming up with at least 1 idea for book display for promotion quarterly Show less