Darryl Baker Email and Phone Number
Georgia, United States
Darryl Baker's Location
Bibb County, Georgia, United States, United States
Darryl Baker's Contact Details
Darryl Baker work email
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- Valid
Darryl Baker personal email
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Darryl Baker phone numbers
About Darryl Baker
Darryl Baker is a Product Owner (Software Analyst III) at GEICO | Technology Solutions.
Darryl Baker's Current Company Details
Darryl Baker Work Experience Details
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Product Owner (Software Analyst Iii)Geico | Technology SolutionsGeorgia, United States
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Product Owner (Software Analyst Iii)Geico | Technology Solutions Oct 2018 - PresentWashington , Dc, UsProduct Owner (Managed and prioritized the product backlog, Translated product managerstrategies to tasks for development, Served as a liaison between product and development.Identify and resolve data failures in testing and production applications.Analyze data using SPLUNK and Quantum metrics applications. Conduct research analysis to develop solutions to technical system and business problems.Examine data and write system requirements. Produce specifications for new or modified systems.Lead software project implementation and perform change control analysis.Formulate business improvements using research. Convert business requirements into technical requirements. -
Performance & Compliance ManagerGeico Jul 2016 - Oct 2018Chevy Chase, Md, UsManaged and developed performance of regional Quality Assurance personnelCreated corporate efficiency and profitability reports for presentation to upper-level managementParticipated in quarterly company- wide insurance audit; achieved highest regional results for Corporate QualityCreated and revised technical bulletins to reflect contract wording and ensure compliance with legal statutes and regulations -
New Hire Manager & Coordinator | Auto Insurance Sales & Service DepartmentGeico Jun 2014 - Jan 2016Chevy Chase, Md, UsConducted and administered interviews with candidates for open positions within department in coordination with Human Resources teams, including telephone correspondence, online assessment, and in-person interviewsSubmitted new hire proposals, recommendations based on candidate assessment during multi-step interview process and successful background checksCompleted preemployment processing for accepted new hires; monitored compliance with internal and external employment guidelines Scheduled training for entry-levels associatesManaged and mentored new hire supervisors
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Customer Service & Sales SupervisorGeico Aug 2007 - Jun 2014Chevy Chase, Md, UsSupervised team of licensed professional insurance agents providing direct customer support and salesMonitored associate performance during telephone correspondence with customers; evaluated associates based on standards of performance, compliance standards, and applicable laws and regulationsProject collaboration with management teams including advisement, preparation of correspondence, and assisting in implementation of technical systems
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Road Service & Accident Tow SupervisorGeico Mar 2005 - Aug 2007Chevy Chase, Md, UsMonitored telephone correspondence between customers and associates in order to assess employee standards of performance, compliance standards, and adherence to applicable laws and regulationsTrained associates in best practices for customer service including professional communication, conflict resolution, and sales strategiesProvided training and technical support for associates learning industry-specific software, internal-use systems, intranet, and multi-line phone systemsAudited loss reports generated for clients and policyholders involved in accidentsMonitored management and entry-level associates’ communications with clients and policyholders, ensuring compliance with established procedures
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Licensed Insurance Agent (Sales & Customer Insurance Analyst)Geico Jul 2003 - Mar 2005Chevy Chase, Md, UsManaged activities related to new policy sales and existing policy services for all lines of businessRendered underwriting decisions on cases referred by senior sales or service representativesCompleted Manager Development Training courseMentored, developed, and coached automobile insurance sales and service representativesServed as licensed property and casualty insurance associate responsible for building customer rapport and maintaining customer relationshipsAnalyzed customer needs and recommended appropriate insurance coverage options; generated automobiles policies via direct contact and web-based services
Darryl Baker Education Details
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Valdosta State UniversityBusiness Teacher Education
Frequently Asked Questions about Darryl Baker
What company does Darryl Baker work for?
Darryl Baker works for Geico | Technology Solutions
What is Darryl Baker's role at the current company?
Darryl Baker's current role is Product Owner (Software Analyst III).
What is Darryl Baker's email address?
Darryl Baker's email address is db****@****ico.com
What is Darryl Baker's direct phone number?
Darryl Baker's direct phone number is (540)-286*****
What schools did Darryl Baker attend?
Darryl Baker attended Valdosta State University.
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