 3rd line escalation point for ISP  Core Network Design and Capacity Planning Oversee Customer Solution design Core network availability Vendor management Core Network/ Customers solution design Fortigate/PIX/Cisco ASA/Alcatel Brick firewall support Alcatel/Cisco/H3C/HUAWEI/ARUBA/HP switch configuration/support Ericsson Smart Edge routers/Calix/EFN support Huawei support ISP Core design + support IP address management and allocation  Plan, design, implement and support new Cisco Technologies Design solutions for customers and ISP infrastructure BGP/EIGRP/OSPF/IS-IS Routing Protocols ATOM links - EoMPLS MPLS VPN + QOS customer solutions Liaise with key stakeholders and third parties Pseudowires

High level engineer with 14 years experience in ISP and large enterprise environments. Responsible for solution design, planning and third line troubleshooting. Contract negotiation with vendors, equipment and maintenance SLA's

 Router and Switch support Cisco ASA firewall support Maintaining key documentation Plan, design, implementation and support of new Cisco Technologies Proactive troubleshooting  Liaising with vendors Network SLA maintenance

 Router and switch support PIX and firewall support General fault calls ISDN Configurations LAN and WAN troubleshooting for 140 sites Plan, design, implementation and support of new Cisco Technologies Maintaining key documentation Deployment and troubleshooting of NT and NetWare servers CocaColaSabco WAN administration (50 sites) South African Breweries Wan/Lan Peribit/Packet shaper support Plan, design, implementation and support of new Cisco Technologies Maintaining key documentation