Darryl Cooper Email & Phone Number

Clermont, Florida

Increased sales across departments, innovating new customer engagement and promotional strategies to achieve dramatic growth.Evaluated processes to identify and resolve issues and maintain strict quality controls.Maintained operations continuity by overseeing daily opening, closing and shift change tasks.Maintained sales floor presence, greeted customers, answered questions and assisted with purchases.Motivated team performance with hands-on leadership style.Monitored inventory levels and maintained accurate stock records.

Orlando, Florida Area

Perform on-site estimate for moving services in the local and long distance moving industry.

Maintained a successful improvement of customer service scoring as well as 100% referral rate for 7 months including 3 months consecutive, over a 15 month period-a franchise group first. Identified process improvement opportunities to promote world-class customer experience.Communicated clear objectives and implemented hands-on strategies resulting in peak performance.Employed conflict management techniques to optimize customer satisfaction and retention.Logistical planning of 8 truck moving crews, Supervise 15-24 employees

Plantation Fl

Care for fish and department, familiarize customers with care supplies and needs of all forms of pets.

Helped implement revamped programs involving risk management, HR and other departments for comprehensive and successful loss prevention approaches.Controlled losses by developing and monitoring proactive strategies.Monitored function of security system and addressed problems to eliminate loopholes.Detected systematic weaknesses and procedural deficiencies with regular store system audits.Helped office personnel with errands, paperwork and data entry.Documented, researched and resolved customer service issues.Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.Approached and solved problems with initiative and sound judgment.Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.

Scheduling for staff, Maintain all live animals, habitats and displays. Stock and inventory department, Sales, Customer Service, Register, Front Office.

Business Administration And Management

General Studies