Provided Confirmation of Alarms and Data for Field Technician Installations of ADT Security Systems as well as Troubleshooting/Day of Job support for Field Technicians/Service Jobs. Activated and Tested Home Health Accounts and equipment such as Fall Detect Pendants and Life Emergency Systems.

 Worked closely with customers on inbound/outbound calls to understand root cause for complexprovisioning and repair-related tickets Isolate and resolved problems by correlating information from network equipment and executingappropriate fix via corrective tools, etc. Worked across multiple applications to perform error resolution in order to fulfill service ordersthat meet original time frame commitments made to customers

● Assisted customers from an inbound call center environment with allbilling/technical issues/inquiries.● Performed troubleshooting on all Dish Network Satellite and Equipmentsystems to customers requiring technical assistance.● Supported customers with making payments, performing equipmentupgrades, explaining billing issues and billing statements while offeringpromotional programming and other customer loyalty benefits.● Extensive knowledge of billing and satellite systems and how they work.● Expert utilization of many databases to assist with technical/billing issues.● Extensive knowledge of National Promoter Score (NPS) system and how itaffects the company.● Maintained a consistent high level performance on all metrics.

● Assisted customers from an inbound call center environment with allbilling/technical issues/inquiries.● Performed troubleshooting on all DirecTV Satellite and Equipment systemsto customers requiring technical assistance.● Supported customers with making payments, performing equipmentupgrades, explaining billing issues and billing statements while offeringpromotional programming and other customer loyalty benefits.● Assisted AT&T joint billed customers with combined billing while workingwith AT&T representatives to best assist the customer.● Extensive knowledge of billing and satellite systems and how they work.● Expert utilization of many databases to assist with technical/billing issues.● Collaborated with other team members in daily huddles to share bestpractices and one’s strengths and/or weaknesses.● Extensive knowledge of National Promoter Score (NPS) system and how itaffects the company.● Maintained a consistent high level performance on all metrics.

Supported claims adjusters in processing hundreds of insurance claimsrelated to retail, warranty and travel benefit coverage for American ExpressCard members. Determined eligibility of claims through charge verification and probingconversation with customers and informed card members in the case ofineligible claims both verbally and through denial letter creation.Educated card members on the programs and benefits available accordingto their specific American Express card type by detailing the exclusions andexceptions and/or providing a Description of Benefits via email or mail.

Provided advanced technical support with AT&T high end deviceequipment.

Assisted AT&T customers on inbound calls desiring to cancel their wirelessservice. Addressed each customer’s concerns and used a combination ofskills to retain clients using a plethora of databases and modules, whileadhering to company policy and procedures.Managed multiple databases in order to: track customer accountinformation, use the billing systems to make adjustments to customeraccount information, track/place orders for devices/equipment, take/receivepayments from customers, troubleshoot devices/equipment, and properlynotate customer account information of changes made.

Executed and managed the maintenance, inspection, storage, handling,modification, accountability, transportation, and repair of nuclear weaponsand associated equipment (nuclear warheads, bombs, missiles, reentryvehicles and systems, penetration aids). Organized, directed, and evaluated nuclear weapon activities, whilesuccessfully leading teams varying from 5 to 20 members to completenumerous nuclear ground/air operations. Stored, inspected, maintained, and used small arms and ammunition forweapon storage area support. Complied with nuclear, missile, explosiveand general safety measures; weapons systems safety rules; and technicalorders.Administered nuclear weapon functions including: assembly/disassemblyand modification of nuclear weapons, bombs, missiles, reentry vehicles andsystem, launchers, pylons, bomb racks, penetration aids, ordering &tracking of hazardous chemicals for use in daily maintenance operations.Trained and supervised individuals on Hazardous Waste/Materials,Hazardous Communications programs, and upkeep of proper personalprotection equipment during maintenance operations, in conjunction withthe use of hazardous materials/chemicals, while upholding Federal and Air Force regulations such as AFOSH and OSHA standards/regulations.Retained proper documentation of Hazardous incidents within the workarea.Deployed as Air Traffic Controller Augmentee in support of Operation IraqiFreedom and the Global War on Terrorism, performing such tasks ascoordinating loading of conventional munitions on various aircraft, andsupervising combat readiness of those aircraft.