Darryl Heusinger Email & Phone Number

Buffalo, Ny, Us

Buffalo, New York, United States

- Successfully manage, execute, and deliver numerous ad hoc projects at one of Western New York’s leading pain management facilities, collaborating closely with executive leadership to drive policy formulation and operational improvements- Play a pivotal role in optimizing office processes by conducting data analysis from medical billing, coding, and scheduling reports; provide actionable insights and recommendations based on the data to support business strategy and development- Utilize creative marketing strategies to enhance website content, ensuring accuracy and resonance with the target audience and refining the UI/UX; facilitate the procurement and implementation of technology solutions (e.g., patient portal granting comprehensive access to medical records for all clientele); conduct thorough staff training sessions to ensure seamless integration and use- Organizational communications leader, crafting compelling and informative content tailored to diverse audiences, ranging from job postings to employee handbooks; meticulously proofread all content to uphold the highest standards of quality and professionalism and to effectively convey key messages and foster engagement- Thoroughly research and solicit quotes from top-tier vendors to strategically select products and solutions that not only fulfill but surpass the business' requirements, while diligently adhering to budgetary and functional constraints

- Member AEA (Actors' Equity Association) since 2000, SAG-AFTRA since 2004- Broadway, regional theatre, TV, film, and commercials- Performance resume available upon request

- Orchestrated operational synergy among the billing, records, and front office departments, fostering an environment of collaboration and purpose; emphasized precision and efficiency in workflow processes to elevate patient care standards, ensuring timely and accurate services- Trusted and relied upon by executive leadership to oversee RCM, increase patient satisfaction, and transform and improve policies and procedures to reduce manual efforts by staff office-wide- Mastered Medent, a suite of EMR/EHR software, for day-to-day operations; performed reconciliations on patient ledgers and implemented unused features, which saved valuable minutes on intake, check-in, and billing processes- Ensured that all submitted insurance claims (100+/day) were accurate, timely, and compliant; created a process to respond to insurance denials within 120 days, helping the practice collect payments more expediently and avoid arbitration; identified and remediated payment discrepancies to mitigate risk of insurance issues- Swiftly and accurately posted ~$30,000/day in payments to patient ledgers; performed ad-hoc account analysis for quality assurance and conducted data analysis to report to leadership on business performance effectiveness - Integral contributor to the hiring process by evaluating resumes, providing a slate of worthy candidates to the COO; conducted interviews and consulted with leadership on new hires; onboarded and trained dozens of employees in individual and group sessions; created clear and thorough training materials and written standard operating procedures

- Deftly executed all front office administrative duties with thoroughness, speed, and excellent customer service, and single-handedly ran the front desk, checking in over 100 patients/day, a volume of patients that eventually required 3 employees - Established a welcoming atmosphere for patients by utilizing expert communication skills that made them feel cared for; prioritized relational over transactional interactions which led to successful conflict resolution between staff and patients - Utilized the Microsoft Office software to create and streamline forms, produce tracking reports, and write correspondences- Led knowledge transfer and training activities with extensive and holistic operational understandings of office functions, creating better inter-departmental communication

- Taught musical theatre performance technique to a diverse student body, navigating a wide range of experiences and technical acuity while challenging students to rise to their individual capabilities- Skillfully transitioned to remote teaching at the onset of the pandemic, adapting the curriculum and syllabus to account for students’ accessibility needs while providing robust opportunities to learn and perform so learning outcomes could be met- Established a safe and nurturing learning environment, in person and remotely, to inspire students’ engagement, participation, and artistic flourishing- Served as director, choreographer, and music director to successfully mount end-of-semester productions with limited resources, and strict time constraints- Consistently received glowing student and peer evaluations which led to being a sought-after candidate for full-time professorship

- Taught acting technique to professional TV, film, and commercial actors at one of the most prominent acting studios in Southern CA; worked with celebrity clientèle, including legendary musical artists, Olympic athletes, and Broadway stars- Proposed and initiated restructuring of studio courses, establishing the foundational, intermediate, advanced, and master class levels to improve branding and create new avenues of profit - Maximized individual student growth through deep listening skills, personable and direct communication, and keen assessments, which created a positive and safe learning atmosphere - Conducted ongoing research on varied acting techniques to continually adapt and update class curriculum and maintain high enrollment for all classes, boosting the reputation and earnings of the studio

- Created, designed, and executed dozens of film screenings with sold out runs, winning numerous awards, including LA Weekly’s “Best Place to See Movies Outdoors;” appeared on LA Times’ Business Section cover and A&E’s Storage Wars- Developed and maintained a strong marketing strategy utilizing social media platforms to engage over 15,000 unique subscribers, leading to year over year growth; partnered with other brands to cross-promote and magnify brand awareness- Managed production, technical, and hospitality staff at the drive-in’s public and private screening events with up to 500 guests (partial client list available on request)- Cultivated and maintained relationships with a diverse, international customer base, various vendors, and media outlets- Headed all finance, accounting, and bookkeeping activities; purchased and managed technology (POS applications, ticketing, Quickbooks, Microsoft Office)

Bachelor Of Fine Arts - Bfa, Musical Theatre

Master Of Arts - Ma, Theatre And Performance