The maintenance, support, and repair of all district computer hardware and software products, including the initial diagnostics of network errors and problems (Chromebook, iPads, Smartboards, Desktop and Laptop devices) • Plan/Schedule/Implement deployment of new or replacement hardware. • Issuance of Helpdesk tickets and mange using Hayes TIP Web Inventory Management software• Support technology staff in troubleshooting software and hardware related issues• Coordinate technology rollout for students and staff• Maintain inventory of equipment and supplies; operate and maintain hardware/software programs

Draft and negotiate website layout, vendor contacts and provide end-user support related to legal technologies. Implement, support, and consult on legal technology platforms such as SolarWinds RMM and MSP and ConnectWise Remote and Manage.

Coordinated Racking/Stacking and Server/Storage configurations and implement processes to move servers with local site support & vendors to upgrade servers peripherals as part of the HPE DL360_380 Gen9 Remediation Project. Implementing tracking module to monitor IMACs for unrack / rack, hardware installation, cabling requests and Storage Operating plan. • Point responsiblity for establishing and managing projects to deliver desired business outcome• Manage multiple projects having end to end responsibility for the work effort• Responsible for end-to-end technology delivery of the assigned project and was the primary point of escalation for technology issues• Drove overall technology execution and managed line of business, stakeholder relationships and acted as project advocate throughout the life of the project • Planned, organized, monitored and controlled projects using appropriate tools and techniques to ensure efficient and effective project completion• Communicated with managers, peers and business partners on deliverables, timelines and support needed

Managed a Hewlett Packard (HP) Printer Refresh of over 4000 devices within the Wells Fargo Community Branch locations, assist with port closure of 4200 non-compliant printers and plan schedule management/activities for deployment team. • Develop, Schedule Management plans, while maintaining Activity List, milestones, change request and project management plan updates • Responsible for support and administration of assigned projects and strategic initiatives. Develop test plans and conduct testing along with the business owners. Oversee the work of vendors, contractors, consultants and other external personnel and resources related to the assigned project or initiative. Ensures external resource deliverables are met in accordance with specifications • Plans and directs program schedules and budget, monitoring project status in comparison to cost/time projections• Provides consistent and comprehensive project status reporting, project updates, and ongoing cost analyses, communication with business and technology management levels• Manages project Work Breakdown Structures/ budgets, develops projects timelines and identifies resources needed

ATOC Program Manager, day-to-day management of hardware, software and networking technology needed to deliver agreed (IMAC) and support services to Aviation remote locations. Install, troubleshoot and service delivery of parts replacement, system upgrades and basic deployments & repair on EASE (Extended Airline System Environment)

Managed multiple projects for Cornerstone 8.5.7 Upgrade, JIRA Project Issue Tracking, Unix OS Patching/Upgrades and Cornerstone Events and Patching Calendar, VERA (Versatile Remote Access)/VDI for Wholesale Banking applications to complete Customer Due Diligence for global Anti-Money Laundering regulations • Facilitated, managed and coached directional meetings• Created and delivered presentations to senior management on project goals and plans, including progress reports using Clarity, Planview, Project Management Universal Workstation (PMUWS), SharePoint and STAMP• Worked and managed Timelines, Application Hotfixes, Releases/ Scheduling, Project Plan, Cornerstone OS Patching, Entitlements for Cornerstone Server(Anthill) and reviewed Infrastructure changes• Executed management and resolutions of risks issues • Prioritized and assigned work initiatives, ensuring initiative(s) were delivered within agreed timelines• Delivered project deliverables including business case, requirements, project planning, testing, implementation and closing • BPM (Business Process Management), Releases, DmaN (Deployment Management and Notification)

Coordinating Special Project Rollout of installed printing devices from planning stages to completion, including transition and support. • Facilitated deployment of MPS Printing project and formed a diverse group into a project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion and meeting deadlines of project• Established Change Management principals and project objectives, to define the roles and functions of each team member to effectively coordinate the activities of the project team• Communicated effectively and proactively with Program and Functional Managers, project team members, business key users and/or Consultants regarding status of project• Tracked and managed detail project plan, project budget; deployment schedule, outlooks and actuals• Functioned at all three levels of the enterprise; tactical, operational, and strategic

Servicing Strategy, Process & Execution Group Assigned Project Manager for Director Tech Upgrade (Virtual Server), IE11 Upgrade (Software), Aspen Grove Channel Secure (Software) programs impacting over 20,000 Servicing employees• Facilitated regular program meetings, provide weekly status reports to senior management, and update project information in Clarity application• Created and maintained key project management documents such as statement of work, risk analysis, project definition, business requirements, risks and issues logs, status reports, project schedules and decision logs• Utilized advanced MS Excel functions and MS Access databases to create and publish migration progress reports, functional area readiness summary reports to business unit Project Managers and program stakeholders on recurring basis

Lead end-end management of infrastructure and technical project implementation of Windows 7 migration, across multiple lines of businesses, for US and UK enterprises.

Lead end-end management of infrastructure and technical project implementation of Windows 7 migration, across multiple lines of businesses, for US and UK enterprises. • Lead and managed the overall aspects of project plan, including the cost, scope, resources and delivery schedule • Implemented Remote Backup Servers to insure complete data transfer from current client hardware to new client hardware• Defined the Base Image Load with Engineers and Department Managers to for Windows 7 Migration• Established a client Helpdesk for hardware, software and migration conflicts from Pre- to Post Migration• Created and managed Scope of Technical testing of hundreds of applications and related hardware• Consulted with business project manager to define Change Management processes and clarify project requirements, business cases and Statements of Work • Responsible for sourcing, negotiating and managing vendors and team members related to the project• Published project related documentation for Senior and/or Executive management regarding project status

Managed program management of a Windows 7 remediation project for a scientific enterprise. Scope included testing of hundreds of applications, desktop, laptops and mobile devices. • Designed, implemented, evaluated and audited project management processes and templates for the project management office (PMO)• Worked with project teams to analyze project schedules, identify roles, responsibilities and to develop a resource plan to support the projects goals• Tracked costs and performance, service levels and other metrics required to ensure project goals and objectives were met• Standardized ITIL Change Management process to defined roles and responsibilities with other project managers and project leaders, ensuring that only authorized changes are being implemented• Provided administrative support to project managers and project leaders. Ensured project control systems were in place and integrated project data for decision makers. Administered and maintained project management software and tools (Microsoft Project Server)• Organized and published project-related documentation in various sources• Practiced project management tools, methods and best practices such as those defined by the Project Management Body of Knowledge (PMBOK).

Managed a team of System Administrators and Database Administrators to deliver project around (Linux, JAAS, Oracle SOA Suite and SQL).Developed project plan, managed individual deadlines and goals associated with the FileNet and BPM Project Software Upgrade. Managed project plans to build out new infrastructure and install the latest version of the Oracle SOA Suite (BPEL) and Oracle BAM (Business Activity Monitoring) platforms for all required environments.• Clarity with Open Work Bench - Daily, Weekly and Monthly functionality to set up, define and allocate the project properties in the Clarity environment, using the functionality to Build, Schedule and Control the project• SharePoint Website - Collaboration/knowledge sharing and central storage for our internal documents, information and shared work • MDS (Master Delivery Schedule) - Updated Master Delivery Schedule, for Go-to-Green Plan, reporting tool that aids in tracking and monitoring of our Client system Projects• Allocated Resources to the project and collaborate with resource managers• Budgetary responsibility of $1M and $1.8M dollars respectively for each project• Managed standard deliverables, risks, issues and escalations• Estimates to Complete (ETC) - Review, Assign, Accept or Reject resources to task• Updated Task Status, % Complete and close for time entry where applicable • Weekly Progress Reporting - Create and maintain project documentation (reporting, meeting minutes, etc. • Experience and knowledge of ITIL practices • Work break down (WBS) – Creation, maintenance, resource and financial management, as well as change, issue, and risk management

Managed the installation, client acceptance of capitalized equipment, upgraded enterprise software and system integration from Windows XP to Windows 7 Professional. Managed processes and execution using the (SDLC) Systems Development Life Cycle.• Managed and monitor assigned staff to provide meaningful project deliverables at committed dates • Created deliverables, project milestones and commitment dates in the areas of project definition / request; business cost, requirements definition, rollouts and project closure tasks• Developed and managed the project plan, including the cost, scope, resource requirements, and delivery schedule and drove the project to resolution• Accountability managing the preparation and timely delivery of quality deliverables (project definition / request; business cost and project closure tasks)• Documented and tracked project issues, escalated as needed to remove roadblocks • Managed multiple information technology simultaneously projects from requirement gathering to close-out phases• Active Directory Administrator - using PostConfig Tool, password resets and issuing administrative rights. • E-Mail Migration (Software) Microsoft Outlook 2007/2010

Extensive Workbench troubleshooting, maintaining components of PC hardware platforms (Dell, HP, Compaq and IBM), software installation/upgrades (Windows 2000/ XP/Vista and Windows 7). Maintain and Enforce Daily Policies of Workstation Checklists, Software Installation Guideline, Workstation Naming Standards, Workstation Classification, Remote Desktop Takeover, Antivirus, Desktop Management and Defense Requirements.• Remote Desktop - Takeover/ troubleshooting and maintenance of desktop and laptop hardware. Experience troubleshooting mobile devices such as Smart Phones/Blackberries from AT&T, Apple, Verizon and T-Mobile• Solution Databases Search - possible known issues, new equipment hardware replacement procedures, Server Support, Non AT&T-Acquired Computers, Desktop Component Upgrades• Work Order Ticketing System (Van Web) view and utilize work order, updating notes in the work order, manually entering in the contact field, actual contact time and not the default time. Moving ticket from Assigned to Contacted to Scheduled and to Scheduled date. Assessing work orders and choosing correct delay code, review problem description and service task to make sure of accuracy. Choosing WO info to correct and resolved accurately, cloning/canceling work orders, when appropriate, create queries• Microsoft Outlook 2007/2010 –Software Installation/configuration, data migration, maintenance and/or troubleshooting• Active Directory(Administrator) - Managing Active Directory (AD) using PostConfig Tool or when PostConfig Tool will not work using Active Directory (Users and Computers), password resets and issuing administrative rights• Printer Configuration – Add, Remove and modify printer devices using TCP/IP to connect local and network printer

Authorized Service (Owner) - Apple Computer • Authorized Service Provider - Apple/Macintosh computers and related hardware/software

• Desktop Migration – Backup, Install/Configuration of Current Operating System and Desktop Applications• E-Mail Migration – Lotus Notes installation, maintenance, troubleshooting, updating and/or configuration• Backed Up, Installed and Configured - Non-Standard Applications• Printer Configuration – (IMAC) Install, Move, Add and Change printer devices using TCP/IP to connect local and network printer• Documentation – Migration, naming standard, IP address changes and specification of Networked Devices

(AS/400 Datacenter Consolidation) Maintained detail implementation design cost, cost overages, cost analysis, and associated budget requests, Visited all client datacenter sites and collected Administrative, Network and Mainframe (AS/400), peripheral and workstation device information. • Created user metrics about client use of network applications, operational status of the network, current users on the network, remote user logins and network access problems• Diagnosed and resolved Vendor issues, reports and records of customer services performed • Weekly Status and Scheduling Reporting • Insured other related projects within transformation process had network support to completed goals• Prescribed current Disaster Recovery Procedures through Analysis, Procedures and Execution• Network – Prepare specifications for cutover of software, hardware, cabling, network management, installed and support locally attached devices, network devices, and local area network connectivity to the wide area network. Establish and Maintain basic LAN/WAN Operation throughout cut over process.

AS/400 Data Center Administrator

Apple Computer Authorized Service Technician (Owner)

Apple Authorized Service Provider

Datacenter Migration Manager

AS/400 Data Center Computer Support Analyst