Darryl Lapensee Email & Phone Number

Ottawa, Ontario, Canada

Having joined Milwaukee Tool in September 2018 as the Store Manager for Ottawa’s Factory Service Centre, I successfully achieved:• Opening of the Ottawa Factory Service Centre, from an empty warehouse space to a storefront facility, on time and on budget (5-month window), and was considered the most efficient store opening by the National Service Manager.• Managing the Ottawa Factory Service Centre SG&A budget as projected – every year.• Led a dynamic team that consistently… Show more Having joined Milwaukee Tool in September 2018 as the Store Manager for Ottawa’s Factory Service Centre, I successfully achieved:• Opening of the Ottawa Factory Service Centre, from an empty warehouse space to a storefront facility, on time and on budget (5-month window), and was considered the most efficient store opening by the National Service Manager.• Managing the Ottawa Factory Service Centre SG&A budget as projected – every year.• Led a dynamic team that consistently exceeded its tool repair completion rate and turnaround time, over and above the company’s expectations – in 2022, the Ottawa Factory Service Centre’s target was set at 14,000 repairs, I led my team to achieve 20,000 repairs – the best repair rate across Canada (10 factory service centres)• With a keen eye for talent, my candidate selection for the Ottawa Factory Service Centre team resulted in- The technician I hired and developed, became the first in Milwaukee Tool Canada to be promoted to the sales team;- 5 of the candidates I hired were promoted within their first year;- Ensured continuous succession planning withing the team, developed the top technician to be promoted (without competition) to replace me when I was promoted.• A client-centric service approach both in English and French – ensuring a positive customer experience.• Promoted in May 2023 to Lead Manager - East, overseeing Factory Service Centres in London, Ottawa, Montreal and Halifax. • Promoted in November 2023 to the role of Regional Manager – Large Factory Service Centres and National Hub. I am currently responsible for:- Managing the two large Factory Service Centres (Calgary and Toronto (10,000 sqft and 35 employees);- Reporting to the Director and VP of Product Services - Milwaukee Tool, managing the National Hub Project, overseeing the development, build and opening of Milwaukee Tool Canada’s first National Hub Show less

Ottawa, Ontario, Canada

•Hired/managed employees, multiple sub-contractors; dealt with vendors/supplier, Canadian and international.•Negotiated contracts with Canadian and international suppliers•Drafted Requests for Proposals using Merx Canadian Public Tenders Service•Developed, established, implemented, and managed a Maintenance Service Program that provided regularly scheduled safety and preventative equipment and tool inspections and maintenance, as well as a detailed report to the… Show more •Hired/managed employees, multiple sub-contractors; dealt with vendors/supplier, Canadian and international.•Negotiated contracts with Canadian and international suppliers•Drafted Requests for Proposals using Merx Canadian Public Tenders Service•Developed, established, implemented, and managed a Maintenance Service Program that provided regularly scheduled safety and preventative equipment and tool inspections and maintenance, as well as a detailed report to the client.•Developed, implemented, conducted safety audits for various clients such as Ottawa University, Centre de formation professional de l’Outaouais, Ottawa Catholic School Board classrooms, board maintenance shops; provided detailed safety inspection reports.•Provided an onsite repair service for large stationary tools/equipment such as Delta, Dewalt, General, General International, King Canada, Jet, Powermatic Porter-Cable, Black and Decker Stanley, Makita, Milwaukee, Bosch, Freud, and Rigid. •Planned and executed the logistics for the cut areas for approximately 25 newly built Home Depot Stores across Canada; required costing, coordinating, and scheduling of the installations, travel arrangements for multiple locations, and multiple trades/contractors (electrical, HVAC, store racking). Working from HD floor plans, I ensured the installation was completed and certified as per industry standards. All installations were completed successfully, on time and on budget.•Managed the Ottawa-Outaouais territory (Cornwall to Belleville, Gatineau) for preventative maintenance, repair and service of 12 Home Depot cut areas.•Serviced/repaired security access keypads for machinery in large industrial and commercial settings; installation and coding of keypads.•Provided PKI training on safe equipment operation and safety standards, for clients' employees using cut shop equipment; clients include Home Depot, Rona, University of Ottawa, Algonquin College, Ottawa Catholic School Board. Show less