Darryl Miles Email and Phone Number

▪ Leverage experience and deep expertise especially with the most complex administrative trust needs to manage and or execute client transactions ▪ Gathers and analyzes information relative to discretionary distributions, periodic account reviews and tax preparationSupport Sales Team in all sales support and administrative functions as needed including: pipeline reporting, marketing, business development, client prospect presentations, expenses and entertainment reservations

▪ Initiate and monitor client onboarding including account opening and asset transfer; handle client inquiries related to the onboarding process: record management, ongoing requests and digital engagement

Reviewed credit requests, analyzed multiple data sources and delivered application decisions through inbound and outbound calls in a team oriented environment ▪ Demonstrated ability to negotiate and communicate effectively with bank associates at every level, including handling complaints and escalations with little direction given in a fast paced environment ▪ Displayed strong oral and written communication skills with attention to detail in solving complex issues ▪ Fostered a tactful environment to coach peers while delivering direct and concise feedback in a way that maintained and enhanced the self-esteem of others and drove performance

▪ Provided support to loan officer and the underwriter teams by ensuring the timely, judicious and accurate processing of Platinum Privilege mortgages ▪ Successfully processed some of the most challenging loan applications ranging from first-time borrowers to self- employed applicants and borrowers with problematic credit histories ▪ Worked closely with clients and provided superior client service throughout the life cycle of the loan ▪ Provided information, data and advice, as well as respond to inquiries or complaints from customers and managed difficult situations