Senior Support Specialist
CurrentOver 37 years of client focused service, throughout the Atlantic Provinces and Ontario. Onsite diagnosis and repairs on a broad spectrum of the IT and Point of Sale industries. Server/desktop, printer/multifunction device, VoIP telephone systems, automated banking machine, and point of sale systems are only some of the diverse hardware and software services I include in my daily job scope. Whether multinational corporation or standalone operation, I've always tried to provide a personable and professional experience for my clients. My tenure with ABM has given me the ability to also support internally through means of classroom training, technical writing and support webpage authoring. 1987-1990 Customer Service Representative - New Glasgow, Nova Scotia: Onsite support for IT and POS clients throughout central Nova Scotia1990-1992 Customer Service Representative- Dartmouth, Nova Scotia: Onsite support for IT and POS clients throughout central Nova Scotia1992-2000 Technical Service Representative -Fredericton, New Brunswick: Onsite support for IT and POS clients throughout New Brunswick.2000-2019 Senior Technical Service Representative/Senior Technical Specialist - Dartmouth, Nova Scotia: Onsite support for IT and POS clients, Technical writing and company webpage administrator, support resource for 40+ Field Technicians, Instructor for Laser printer technology training for new hires to ABM, Lead installer for Sobeys Fast Fuels, Lawtons/Lexmark, NSLC, DSM Telecom and other major rollouts. April 2019 Nov 2023 - Area Operations Supervisor - Dartmouth Nova Scotia. My role as AOS as part of our Field Service Management team, involved asset management for all field techs, with daily/monthly auditing as required for sensitive assets provided by our clients.Senior Support Specialist - Nov 2023 -