With over six years of experience in workforce management and over ten in data science, I am a data-driven professional who is passionate about optimizing business performance, enhancing employee engagement, and delivering exceptional customer service. I have a strong background in data science, SQL, and project management, and I am always eager to learn new skills and technologies. At Concentrix, I execute on budget forecasts, develop staffing and metric models, and implement improvement plans for sustainable cost savings. I align my goals with the organization's mission and vision, and I value collaboration, innovation, and diversity.In my current role as a Workforce Manager at Concentrix, I manage a team of analysts and supervisors who are responsible for planning, coordinating, and supporting various workforce development projects. I also design, develop, and maintain user-friendly reports and dashboards that provide insights and recommendations for senior management and clients. Some of my recent achievements include securing a sustainable 60% gross margin and reducing staffing costs by 15%. I leverage my skills in leadership, mentoring, analysis, data science, R, SQL to deliver high-quality results and solutions.
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Data Analytics ManagerAce Stainless SupplyNicaragua
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Regional Manager Reporting & Workforce PlanningConcentrix Jan 2022 - PresentManagua, Nicaragua●● Achieved and sustained operation’s 60% gross margin for 14 months, established processes that decreased shrinkage and reduced cost while improving efficiency. Worked with seniors’ staff to implement organizations strategic plan, project management, budgeting and resource management.● Managed cross-functional diverse team in 3 locations (São Paluo, Managua and Gurgaon) regional WFM, reporting and scheduling teams in the identification, prioritization, coordination, support, and execution of high impact improvement plans for cost savings and efficiency.● Developed and consolidated policies that impacted quality, operations and workforce positively. Ensured communication of these policies and procedures are adhered to.● Investigated financial performance, assessed future performance to advise business partners on financial decision making that led to 7.4% gross margin improvement. Contributed to the development of financial strategies that aligned with the organization's overall vision. ● Spearheaded innovation program “Roots” leading the region generating 100+ ideas and improving several KPIs. Succeeded at communicating with the vendor Manager, reducing client required meetings to half. -
Workforce Development SupervisorConcentrix Oct 2020 - Dec 2021Managua, Nicaragua● ● Promoted due to organizational impact; continuous improvement in productivity, efficiency, case management, staffing levels and projects management successfully closed.● Supervised a team included but not limited to hiring, training, coaching. Ensured the team excelled in their functional responsibilities, engagement, motivation and development as per COPC standards. Resulting in a 5% YoY improvement on employee satisfaction survey.● Endorsed financial forecasting, planning cycles aiding business visibility. Budget management and controls relevant to revenue, expense, and margin performance.● Achieved COPC clean audit recertification for WFM department during full tenured, implemented recommendations using Six Sigma and process improvement frameworks.● Administrated the full cycle of capacity planning, scheduling, reporting, real time. Developed financial plans, budgets, and support for month-end review of financial statements and other assistance as required.
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Business Intelligence & Reporting AnalystConcentrix Aug 2017 - Oct 2020Managua, Nicaragua● ● Promoted due to strong performance and completion of high-profile projects regarding payroll, quality and finances cutting time by one week on average and eliminated the need of payroll corrections.● Established and streamlined reporting cycle for several stakeholders (Payroll, HR, Finance, Compliance, T&Q and OPs team) by leveraging data across multiple systems and platforms to drive financial visibility, Strategic planning, Operating planning, and Weekly Trackers, achieving 100% accuracy and halted 50% for time process.● Delivered accurate financial information through Tableau, Power BI that added value to; management’s decision-making process; Quarterly Financial Report, overall quality of Reports. Assisted in enhancing quality process improvements that reduced transaction deficiencies by 10%● Created, automated and integrated over 10 models into data infrastructure to generate business insights and recommendations. Develop, sustained, scaled, automated, user-friendly reports, dashboards and visualization using Power BI and Python which boost efficiency by 30%.
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Work Force Management - Real Time AnalystConcentrix Dec 2016 - Aug 2017Managua, Nicaragua● Ranked top analyst and offered an early promotion within 7 months due to strong performance.● Wrote high quality SQL code to retrieve and analyze large data, presented results using Excel, Visual Basic Scripts, SQL reducing load times and deployment time by 25%. Understand a broad range of data resources and know how, when, why and which to use.● Formulated intraday analysis reports on; workforce performance, Staffing, Services Level, Scheduling, Shrinkage, Real Time Management, Schedule attainment and handle time improving a minimum of 5% for each metric and increasing productivity by 40%.● Analyzed, monitored current and historical KPIs’ data to provide insights constructing better strategies and quality of information to re-forecast, reschedule, and adjust staffing levels in real time.● Mined, compiled, transformed operations, quality and training data from SQL server. Upheld information systems, software, financial models and reports which expedite time process by 75%.
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Data & Demand AnalystSevinter S.A. Apr 2016 - Nov 2016Managua, Nicaragua● Designed, executed and optimized data system that included general reporting, KPI design, client invoicing process and payroll process. Resulted in 100% employee complaints reduction and increased accuracy.● Led the transition to a paperless practice by implementing SQL server for electronic data transfer for faster and accurate interdepartmental databases which reduced 60% of errors committed by the employees.● Leveraged predictive analytics and machine learning to improve video quality review by 7%. Enhanced automatic data processing machine performance by writing 500+ lines of code.● Automated weekly billing and invoicing process, expediting payment process by two days.
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Sales AnalystSigma Apr 2015 - Feb 2016Managua, Nicaragua● Formulated an advanced forecasting model for 7 distinct brands and multiple SKUs with the use of Statistical Data Analysis, reducing; planning errors by 40% and wandering items by 27%.● Applied data models for goal settings, pricing and discounts models achieving a record 300 tons sold.● Streamlined data flow for goal setting and commission payouts, for each route/sales agent eliminating delays and 100% accuracy.● Devised advanced statistical analyses with Python and STATA, improving business decision making and increasing analytics speed. Built; daily, weekly and monthly reports for KPIs; sales, shrinkage rate, profitability, margin, discounts etc. Monitored sales projects’ performance. -
Assistant Compliance Analyst AmlBac Credomatic Nicaragua Apr 2014 - Oct 2014Nicaragua● Performed compliance risk assessment; searched, identification of potentially undesirable customers.● Collect information from unusual economic activities based on legislation and regulatory enactments.● Monitored international transfers and remittances in real time. -
Assistant ManagerAmpm Feb 2014 - Apr 2014Nicaragua● Assisted clerks’ team to achieve sales and business targets. Second in command, train staffed members.● Presented Excell and Power Point reports regarding; sales, transaction details, inventory, revenue and shrinkage. Contributed to marketing strategies that increased sells by 6%.● Managed inventory, maintained a keen sense and awareness regarding condition and location of 1.7K SKUs.
Darryl Noguera Education Details
Frequently Asked Questions about Darryl Noguera
What company does Darryl Noguera work for?
Darryl Noguera works for Ace Stainless Supply
What is Darryl Noguera's role at the current company?
Darryl Noguera's current role is Data Analytics Manager.
What schools did Darryl Noguera attend?
Darryl Noguera attended Universidad Centroamericana, Managua.
Who are Darryl Noguera's colleagues?
Darryl Noguera's colleagues are Eddie Long, Maritza Sanchez, Fernando Chiu Ortega, Vince Gamboa.
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