Darryl Patton Email and Phone Number

• Build relationships with candidates and clients, and serve my co-workers each day. • Provide guidance and motivation to everyone involved, and create a culture where everyone feels truly appreciated, honored, and respected. • National travel to provide the best possible consultative approach to every customer interaction. • Full-Lifecycle Recruiting / Sales & Client Development / Training and Development of Recruiters.• Focused on the following positions/careers: Accounting & Finance, Engineering, Project Management, Warehouse, Manufacturing Operations, Logistics, Supply Chain / Procurement, and Sales.

• Recruit Sales/ Brand Ambassador talent and achieve hiring goals.• Full lifecycle – Sourcing / screening / selection process / offer including salary negotiation.• Partner with Hiring Managers to create effective job descriptions, post to internal and external job boards.• Guide Hiring Managers through the recruitment process and provide the appropriate tools when needed.• Drive recruiting activities to ensure a strong pool of qualified candidates for current and future openings.• Conduct regular check-ins with Hiring Managers to determine the effectiveness of recruiting plans and implementation.• Promoted from field Sales to help in the Recruiting department, based on my previous staffing industry experience and expertise.• Focused on staffing field sales agents for American Express, Ooma Small Business, and TING Fiber-Internet, with openings across all cities in the US (Multi-state recruiting responsibilities).• Successfully sourced, interviewed, and hired 50 candidates in a 7-month period, within a team of 7 other recruiters and 87 total openings for the department.

• Responsible for promoting American Express value to small and medium-sized business accounts to ensure brand awareness in the Northern Virginia territory.• Hired on to help grow accounts after the first national shutdown due to COVID-19 in April 2020. Consistently exceeded targeted goals and kept on full-time, after significant downsizing of the sales force in December, based on my productivity and effective sales approach. • Ranked #1 Field Agent in the nation for the month of May 2021 for effectively targeting businesses and growing the relationships with American Express merchants. Accomplished by building strong rapport and trust with business owners and leaders.

Thank you to the USPS for giving me the opportunity during this difficult employment climate and allowing me to help others in my new role.

• Responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. • Encouraged sales lead participation through maintaining mutually beneficial customer relationships; respond to customer concerns; uncover business development opportunities; and create a customer-focused work environment. • Leadership over 28 services providers and other hourly employees. • Managed and worked with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner. This included using the Balanced Scorecard and Quality Improvement Process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides. • Accomplished the safest overall scores in terms of driver safety in the center, relating to seat belt events, recording while traveling, backing events, and backing speed.• Maintained operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget.

Recruited to turn around a struggling family-owned kids salon business. Focused my efforts on creating a culture of transparency, trust, and a cohesive framework that inspired and motivated 130+ employees. Total oversight of all 12 locations in 3 states (MD/VA/FL). • Provided leadership direction in all areas of operations, which include staffing, marketing, cash management, HR, payroll, bonus analysis and scheduling. • Responsible for the overall success and profitability of all salons; analyzing salon performance reports; P & L’s; and implementing and executing plans to ensure financial goals are met.• Worked directly with Client Relations Manager to solicit cross-promotional opportunities, participated in special community events, to build and maintain relations with charities and other businesses that provide opportunities to promote the business and drive traffic.• Conducted weekly salon visits in VA and MD, and quarterly visits to Florida locations.• Appointed by the owner to serve as the company’s “Cultural Ambassador”, based on my positive and inspirational servant-leadership energy. • Lead all company-wide conference calls and leadership meetings to communicate the direction, as well as Vision and Mission, of the company• Partnered with corporate and Merchandise Coordinator to determine the supply and retail needs of salon, ensuring that Inventory is optimal to promote increased sales.• Created a new Guest Experience Platform (GEP) that resulted in a more systematic approach in all locations, which increased overall customer service levels, client referrals, and client retention.

Hired to grow their Temp Division and made an immediate impact based on my previous staffing industry leadership and experience.• Full-Cycle Recruiting in accounting and finance professionals by utilizing internet ads, job boards, social networking sites, and candidate/client referrals.• Provided career guidance, resume assistance, and interview counseling to prospective candidates.• Conducted employment verification and reference checks on candidates.• Established relationships and meetings with clients to understand their hiring needs and company culture.• Grew the candidate placement ratio from 5 to 18 candidates out working in less than 6 months.• Ranked 5th out of 42 Staffing Managers, within 6 months, through my consultative approach with clients and applicants.

Secured this opportunity as I was abiding by my non-compete clause with Ratner Companies, which involved working with other hair salons for a period of time. My strong sales experience and ability to build instant relationships elevated me to become one of their top consultants in a short period of time, even though I had no previous car sales experience.• Consistently reached the top 3 in Cadillac's sold each month (13 total consultants).• Executed the full sales cycle from identifying a new sales opportunity through successfully closing the deal.

Recruited by the VP of Sales based on my positive relationship with her salons while I was the RBC for Bumble. I was responsible for leadership and operational direction for 10 salons in my district with sales in excess of $12 million and 160 associates.• Initiated the successful launch of a new location that was profitable within the first year with an annualized ROI of 23.9% (After three years of being open, they are currently at 41.2% ROI).• Strong track record in successfully growing sales and achieving sales goals in my district, with highest annualized ROI percentage in Ratner Upscale brand.• Accomplished speaker and presenter at monthly meetings to help motivate and inspire salon leadership and staff. • Conducted corporate trainings in areas of leadership and staff motivation.• Provided consistent coaching and feedback to salon leaders to encourage their staff to become better individuals at work and life.• Three consecutive years of increased growth in my district’s Revenue, Gross Profit, Income from Operations, and Return on Investment (ROI) for the company.

Field sales position responsible for developing and increasing sales in existing accounts, as well as opening new doors. I was responsible for consistent account growth within an assigned geographic territory totaling 73 individual salons.• Responsible for account revenue growth through in-depth consulting and analysis.• Created a powerful, trusting relationship with salon owners and managers, helping them implement a plan for their targeted growth areas: Strategic management, financial management, retailing and selling, leadership and communication.• Achieved individual revenue goals by consulting with salon owners, managers, and stylists. Consistently finished in the top two in my region (six total RBC’s) and above company average each month in achieving my actual-to-goal ratio.• Evaluated client growth through the analysis of sales patterns and product purchase trends.• Implemented sell-through strategies at a salon-by-salon level.• Managed a systematic weekly / monthly meeting schedule for all 73 assigned accounts.• Developed strategic education plans for each salon in my territory.• Delivered high quality in-salon presentations that relate to education, new product launches, retail sales, and chair education for the stylists.• Communicated new opportunities and ideas to management regarding innovations in the field to better serve the client and achieve sales success.

• Proactively identify, source, and recruit candidates utilizing a variety of sources including internet postings and search, direct sourcing, employee referrals, job fairs, research, print media, and agencies. In fiscal years ’04 - ’06, hired a total of 250 employees.• Delivered all areas of recruitment process including sourcing, screening, scheduling, interviewing, assessment, and extending candidate offers.• Conducted thorough behaviorally based interviews with selected candidates.• Built relationships with business partners in order to assess their needs and provide solutions and interact effectively with all levels of employees, management, and Partners within the GPS practice as well as Regional Recruiting Leads, Recruiting Managers, and Recruiters, Contractor Recruiters and Sourcers, the Director of Experienced Hire Recruiting, other recruiting staff, GPS HR Director and external firm liaisons to address tactical and strategic issues associated with the GPS, regional and national, functions.• Kept hiring managers and local HR representatives informed of the recruitment and placement efforts and process through reporting and regular scheduled meetings.• Prepared job descriptions and appropriate interview questions to be used by self and others in the recruitment process.• Educated all interviewers about the recruiting protocol and laws to ensure their understanding and compliance.• Tracked and documented all the open positions, candidate applications and status in the RecruitMax Recruiting System, as well as all the requisite metrics of recruiting success (time to fill, cost per hire, etc.).• Served on the firm’s national recruiting team to collaborate on recruiting practices, trends, and needs, addressing specific areas with targeted initiatives.

• Provided clear direction and empowered staff to achieve company and individual goals, resulting in the highest net profits in the Washington DC metro area.• Ensured that company procedures are adhered to with regard to quality assurance through staff training and development.• Consistently exceeded goals set for permanent placements in the branch per quarter.• Established positive/passionate spirit of team in the branch which led to very low turnover as compared to the rest of the Region.• Prospected, developed, and maintained client accounts.• Presented staffing solutions to executive level management.• Individually awarded “President’s Club” honors for two consecutive years, recognizing outstanding personal contributions in the Chicago region (only given to the top 7% of national employees).