Helping the organisation to deliver business change by defining business and system requirements and new processes for a number of infrastructure projects. Projects included an upgrade of the email security rules, default browser upgrade and a renewal of end user computing services as part of the FCA's relocation to Stratford. Key deliverables include business impact assessments, business requirements, non-functional requirements and as-is and to-be process definition.

Working closely with business stakeholders to define the new operating model, business processes and system requirements in order to implement an end-to-end Conduct Breach Management solution for the Senior Managers and Certification Regime, a regulatory requirement which went live in 2016.

Gathered business requirements for the Consumer Credit Programme in order to implement a raft of changes to core systems.Defined as-is and to-be processes.Produced functional specification for new BI reports.Defined target operating model for a new test environments capability.

Designed and implemented solution to replace bespoke Joiners, Movers and Leavers system with a solution using Oracle HR, involving significant process re-engineering.Gathered business requirements for regulatory and non-regulatory projects.Defined target operating models for departments impacted by change. Defined business case.Facilitated workshops to identify to-be processes. Gathered business requirements and defined business rules for new E-money system.

Provided critical UAT and go-live support for Financials and HRMS 11.5.10, including iRecruitment and Compensation Workbench.Implementation and support of Treasury. Configuration of bank accounts for transition to a single bank across multiple countries. Impact analysis for upgrade to ATG6 and HR Family Pack K.

Designed and implemented solution for Oracle HR/Payroll 11.5.10 upgrade, involving complex data migration from legacy HR/Payroll system.

Implementation of Oracle E-Business into a Shared Service Centre, including HR/Payroll, Time & Labour, Internet Expenses and Teleservice.Lead consultant for implementation of Internet Expenses to 130 prison establishments and up to 20,000 users.