Provide and conduct development courses that consistently demonstrates leadership that reinforces the behaviors that support and model high standards of professionalism; Effectively communicates to diverse audiences at all levels with a great respect for differences; Able to effectively and efficiently execute organizational results with the ability to inspire and motivate others; Adapts easily and quickly to change and shifting priorities; Able to coach others to challenge assumptions, and flex their behavior when needed; Acts and thinks strategically; Able to identify problems and take appropriate actions to accomplish results; Balances the accomplishing of tasks with caring for people; Able to resolve conflict directly and respectfully; Builds diverse networks throughout the organization to enhance personal brand of excellence, dependability, competence, and influence.

Provides training, curriculum design, and consulting on an individual contract basis to clients across industries on topics including leadership, customer service, presentation effectiveness, social competence, and emotional intelligence.• Effectively operates as Think-tank lead for integrating interactive “stretch” methodologies into customized curriculum• Instructs and facilitates classroom and online courses with consistently top ratings (4.6 of 5)• Successfully led a team of trainers in facilitating leadership and service training for over 700 store managers and owner/operators at a national retailer’s conference• Guest Speaker for University of Washington Adult Learning and Development Class

Created routines and put processes in place to increase financial strength within my patch of stores that are in alignment with regional goals and The Plan to Win. • Provided business consulting to Store Managers and management staff who report directly to me.• Generate profit through people migration strategy• Drive Operational Capacity• Directly responsible for Profit and Loss statements for six stores in my patch• Created incentive programs to increase motivation and elevate execution among crew and management staff for entire Columbus market• Marketing Lead for Columbus which includes seed store training for the region.

Facilitated leadership training classes, consulted with Owner/Operators, and facilitated technology needs for Regional meetings and events• Competently trained Shift Management Legacy Classes of Basic (BSM), Advance (ASM), and Effective Management Practices (EMP) in all areas of the region• Facilitated all logistical, material, and technical provisions for learning events and classes in the Dayton and Cincinnati Ohio markets • Professionally communicated and provided feedback to Regional Staff and Owner/Operators regarding people development successes and opportunities within the region• Continuously developed and nurtured partnerships and relationships between Owner/Operators, Operations Managers, Consultants, Restaurant Managers, and learners that influenced and motivated the transfer of knowledge and increased business results• Effectively managed the equipment and technical aspects of audio and video for all meetings, events, and assemblies for the region, with provisions to McOpCo (Corporate) as a resource • Effectively served as the Department Management Capstone Class Manager (DMC)o Created class materials for all markets in the region and consistently updates as neededo Worked hand-in-hand with National Class Managero SME for the entire region for the Capstone -communicating all updates to team and regiono Participated in e-conferences, meetings, and conference-calls both regionally and nationally to stay current and offer expertise and coaching•Deployed the new RDM classes throughout the region as an SME, and conducted one-to-one LMS, E*Restaurant, and RDM training and coaching to GMs and Owner/Operators to assist onboarding of the new learning systems technology

Recruited and developed management team and crew to achieve outstanding QSC&V. Increased sales and business results through leadership and successful execution of quarterly profit plans. Lead the development and training of all restaurant employees, including the development of several crew members through MDP to management• Lead corporate meetings and events as Master of Ceremony with co-presenter partnerships including the 2009 and 2010 Diversity Networking Meeting• Successfully implemented promotions and “Plan to Win” initiatives such as McCafѐ and BHOT with enthusiastic and creative energy that inspired team members and accomplished outstanding execution and results• Increased customer loyalty and satisfaction of their McDonald’s experience by rapidly responding to customer feedback and consistently improving restaurant operations• Attained / increased profitable results for The Classic, Cassady, and West 1 Restaurants• Achieved /attained the 2008 and 2010 Outstanding Restaurant Manager; HU Fred L.Turner Award, Gold Hat Award, HU Dean’s List, and BLP Dean’s List• Award winner of the 2010 KVS Championship Bowl