Darryl Stephens Email & Phone Number

Silver Spring, MD, US

Macon, GA, US

• Responsible for monitoring and triaging potential security threats and incidents, as well as, implementing countermeasures in response to threats or malicious activities. Provide consultation and reviews of security.
• Document reported compromised users and all actions taken to implement swift remedies for future attacks.
• Creating data-loss prevention and information assurance policies to adhere to secure internal operational security environment.
• Contributed to the creation of phish training modules and templates to aid in identifying trends of attack methodologies and minimize potential threats to systems.
• Provide swift response to security-related inquiries submitted by service desk system maintain work continuity for end users.
• Contributed to the continuous improvement of the organization's security posture by identifying trends and recommending security enhancements specific to the SOC's operations.

Atlanta, GA, US

• Responsible for working with users to swiftly resolve Tier 1-3 tickets and other related technical issues as well as working closely with internal architecture developers, executive management, and business partners.
• Provide guidance and technical methodologies to Tier 1 and 2 technicians to help resolve problems and maximize proficiencies for excellent service.
• Manage users, distribution groups, contacts, and other accounts on Active Directory, Exchange Admin Center, and Microsoft Azure.
• Create knowledge base documentation and perform instructional training videos to provide helpful user-friendly methods on troubleshooting their inquiries.

Atlanta, Georgia, US

• Provide technical leadership and work direction to 3 IT technicians, while promptly responding to issue resolutions that pertain to the Help Desk management system (i.e., help desk tickets associated with internal.
• Supervise and direct activities of the IT technicians using Spiceworks ticketing system: answer questions, direct resources, provide training, and help resolve problems.
• Administer and support mission-critical Microsoft platforms and applications.
• Provide exceptional point-of-contact troubleshooting and issue resolution, as well as repair and upgrade mission-critical PC computers and mobile devices. Also diagnose and troubleshoot connectivity problems including.
• Document all issues and generate reports detailing common problems and error trends through MS Outlook and other system management tools. Provide ongoing correspondence to senior management delivering updates of.
• Maintain hardware and software inventory audits to verify equipment issuance among staff and replace damaged hardware components. Complete purchase requisitions and receive supplies.

Buford, GA, US

• Responsible for providing IT support among the organization, addressing internal inquiries and complications. This support includes the set-up and configuration of computer hardware and software. Additional.
• Daily monitoring of server activity to confirm standard networking traffic, while identifying any irregularities.
• Resolve technical problems with LAN and WAN network structures.
• Provide ongoing correspondence to management delivering updates of problem resolutions and recommendations.
• Maintain hardware inventory audits to verify equipment issuance among staff, replace damaged hardware components, update equipment by performing periodic purchases of new merchandise.
• Provide ongoing trainings to staff on new software implementations.

Framingham, MA, US

• Responsible for providing excellent sales and customer service experiences in a retail environment, while troubleshooting and repairing electronic devices. Duties include maintaining store presentation by merchandising.
• Providing technical system diagnostics and hardware upgrades for customers’ technologies.
• Determine customer needs and convey knowledgeable solutions, as a method to customize product purchases.
• Responsible for driving profitability using the EASY Sales methodology as outlined in the company’s policy and procedures.
• Providing team member support and strategies to assist and maximize sales opportunities.

Tampa, FL, US

• Responsible for ensuring effective and expedited service to customers, while providing a high level of hospitality to management. Duties included communication of wait periods to the customers and consistent.
• Conducted analyses by surveying customers and staff regarding satisfaction with restaurant food quality and service that yielded quality information that helped with improvements and staffing needs; identified patterns.
• Collected relevant information for customer reservation bookings and check-ins through store reservation system.
• Process outgoing orders and pick-ups, insuring orders are handle in a timely manner.

Atlanta, GA, US

Responsible for data entry and clerical tasks within the Small Business Administration Loan Operations Department. Duties included processing sensitive data into the bank’s software system, while handling documents with a high level of confidentiality. Maintained electronic and hard copy files utilizing proper file management procedures. Planned own work.