Darryl Jefferson Email and Phone Number

• Perform administration and account management for a 306-unit luxury community.• Organize and facilitate resident events with an average of 70% participation rates.• Conduct audits to ensure resident account balances are accurate and consistent.• Analyze resident feedback to improve retention rates.• Maintain an average renewal retention rate of 60% and an occupancy rate of 92%. • Execute lease documentation and filing for future residents.• Orchestrate move in and move out procedures.• Perform daily property assessments to maintain and exceed visual industry standards.• Tour prospective residents and investors to showcase the properties amenities and value. • Ensure fair housing regulations and guidelines are adhered to. • Resolve resident/community concerns and disputes. • Conduct weekly market surveys and analysis to strategize methods to remain competitive. • Consistently ranked as the top leasing consultant.

• Organized and facilitated public clinics and client intakes.• Performed client health assessments and postural analysis. • Conducted anatomy and physiology course presentations.• Compiled and analyzed feedback from clinics to improve client satisfaction and retention.• Completed over 125 hours of hands on clinical massage practicum.• Partnered with and taught by tenured massage therapist with over 30 years of experience. • Coached and developed massage therapist in training both in the classroom and public clinics.

•Lead a team of 25 financial analyst who facilitated various projects across multiple cross department teams. •Coached and developed associates to ensure timelines were met and business standards were exceeded. •Facilitated daily and weekly team meetings to deliver department updates and project details. •Partnered with offshore teams to ensure there were no gaps in coverage during analyst meetings and holidays.• Assisted analyst with personal career development goals and networking. •Evaluated project timelines in comparison with real time analyst performance to forecast accurate project completion. •Partnered with department leaders to ensure analyst performance, project timelines and development were in accordance with contract obligations.• Lead a pilot team of 30 analyst who facilitated an audit for Citi Bank.

• Monitored queues to ensure department business service levels were maintained.• Coached and developed associates to ensure business standards were exceeded. • Facilitated weekly team meetings to deliver department updates and transitions. • Partnered with offshore operations support teams to enact real time department production changes.• Built associate advocacy through positive interactions and real time recognition. • Evaluated and escalated technological issues that affected associates or posed cross departmental concerns. • Partnered with internal business resource groups to promote associate moral and engagement. • Tracked associate feedback and questions to determine areas of improvement for training and business needs.

• Performed weekly audits that prevented over $500,000.00 of financial losses annually. • Conducted weekly reviews to ensure regulatory compliance and time frames were adhered to. Helping to avoid customer account impacts as well as fines for the department. • Tracked metrics and customer feedback related data to predict areas of improvement. Enhancing department efficiency and customer feedback.• Facilitated weekly team meetings to deliver updates to policies and procedures. • Collaborated with peers to ensure interdepartmental cohesion of federal and corporate regulations. Improving lines of communication between related departments resulting in fewer risk events.

• Analyzed documents processed by agents to ensure adherence to federal dispute regulations. Increasing department documentation compliance and preventing negative customer impact.• Designed and implemented a process to monitor Regulation Z federal adherence. Decreasing the amount of department losses and fines. • Conducted weekly financial audits to track any potential trends or monetary loss. • Performed weekly case reviews to ensure agents processed documents without errors within regulatory time frames, preventing unnecessary financial liability.• Created training material for on boarding. Resulting in a 30% retention increase among new associates.

• Analyzed documents processed by agents to ensure adherence to federal dispute regulations. Increasing department documentation compliance and preventing negative customer impact.• Designed and implemented a process to monitor Regulation Z federal adherence. Decreasing the amount of department losses and fines. • Conducted weekly financial audits to track any potential trends or monetary loss. • Performed weekly case reviews to ensure agents processed documents without errors within regulatory time frames, preventing unnecessary financial liability.• Created training material for on boarding. Resulting in a 30% retention increase among new associates.