Process Improvement Lead
Dsbs Process Haus (Www.Ds-Bs.Co.Uk)
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Darryl Smith Email & Phone Number
Process Improvement Lead
at
DSBS Process Haus (www.ds-bs.co.uk)
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 71%
Current company
Role
Process Improvement Lead
Location
United Kingdom, United Kingdom, United Kingdom
Who is Darryl Smith? Overview
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Quick answer
Darryl Smith is listed as Process Improvement Lead at DSBS Process Haus (www.ds-bs.co.uk), based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Darryl Smith.
Darryl Smith previously worked as Client Services Administrator at Zinc Group Limited and Fire Warden at The Midcounties Co-Operative.
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DSBS Process Haus (www.ds-bs.co.uk)
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Profile bio
About Darryl Smith
👋 Hi there! I'm Darryl, but prefer to be called Dazza. I currently work at the Warwick HQ for MidCounties CoOp as a Process Improvement Lead For HR/People System Functions Team. I spent the past 8 years at Shell Energy LTD in various roles from sales to management to analyst before being made redundant in April 2024. 🔍 With over 10 years of experience in Sales, Management and working with data. I've honed my skills in business growth, people and asset management and data visualisation. I thrive in environments where creativity and innovation intersect with a target driven overview. 🚀 Currently, I'm contributing to looking to get back into work asap but launching my own business for sales and business growth. Been to over 30 interviews since March 2024 so.. Take from that what you want.🌟 My approach is rooted in my core values - EPIC (Efficient, Professional, Insightful, Committed).Where I leverage my unmatched work ethic. I'm dedicated to fostering collaboration and driving results that exceed expectations. 💡 Top 3 important things to me: 1. My wife, 2. My cats and 3. My music. My Music Instagram: www.instagram.com/dazzafiddy8🎨 Outside of work, you'll often find me embracing my creative side, whether it's writing stories, recording music or editing videos. You'll also see me feeding my entrepreneurial spirit by looking at ways to create and scale side hustles and enhance my skills. I also like the odd game of chess. I believe in maintaining a healthy work-life balance. 📈 Feel free to reach out. Let's connect and make things happen!
Current workplace
Darryl Smith's current company
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Dsbs Process Haus (Www.Ds-Bs.Co.Uk)
AeroLeads page
15 roles
Darryl Smith work experience
A career timeline built from the work history available for this profile.
Client Services Administrator
Fire Warden
Current- Conducted regular fire safety inspections and identified potential hazards.- Ensured clear evacuation routes and maintained fire safety equipment.- Coordinated evacuations during emergencies, assisting vulnerable individuals.- Led fire drills and educated staff on fire safety procedures.- Liaised with emergency services and maintained compliance with.
Sep 2024 - Present
Process Improvement Lead
Current- Identify all People Team processes and owners- Categorise all processes and identify key ones- Create a matrix showing which processes need the most/least work and which are most/least important- Identify customer ‘pain points’ and ways to remove/mitigate these- Create a database of process owners and future process review periods- Work with stakeholders.
Jun 2024 - Present
Billing Analyst
Ensuring billing blockers get removed within a timely fashion- Assist in billing efficiencies and process improvements (Bulk fixes)- Run the reporting for my department- Assisting on Burndown projects- Issuing correct bills- Root cause analysis on billing issues- Reporting on billing issues- Fixing accounts in our CRM and userface- Preventing loss of income
Oct 2021 - Apr 2024
Stand In Team Manager (Adhoc)
- Team coaching- Conducting 1-2-1’s- Performance managing- Monitor attendance- Ad Hoc management duties- Conflict management- Oversee day-to-day operations- Quality control- Attend and present at meetings/Public talking- Shift management- Administrative tasks- Engaging the team- Handling complaints- Team reporting
Oct 2018 - Apr 2024
Senior Complaint Specialist
- Root cause analysis- Assisting and training junior complaint agents- Investigating and resolving complaints- Outbound calls to customers regularly- Avoiding complaints going to the ombudsman- Maintain my professionalism during stressful situations- Documentation and reporting- Make thorough notes on CRM- Passing compliance
Oct 2021 - Jan 2024
Project Management Specialist (Business Involvement Group)
- Led brainstorming sessions with C-Suite to identify new projects- Analysed data to support business decisions- Stakeholder management- Working towards goals and targets using various reports and time management tools- Investigate market research to identify emerging trends and opportunities- Led and coordinated various projects aimed at improving.
Nov 2019 - Jan 2024
Senior Telesales Specialist
- Answer inbound calls to retain customers- Answer inbound calls to acquire customers- Make outbound calls to retain customers- Make outbound calls to acquire customers- Make outbound calls to cold and warm leads for cross-selling opportunities- Ensuring compliance is completed on every call- Creating and maintaining ownership of the invalid sales report.
May 2016 - Sep 2021
General Manager
Unicorn Ltd
- Handling queries via phone, email and text.- Handling complaints.- Arranging schedules/ROTA’s for drivers.- Training drivers on new procedures.- Reports for each driver against given targets.- 1-2-1 meetings.- Producing memos.- Assisting the Managing Director with day-to-day running of the business.- Working closely with key stakeholders and third.
Dec 2014 - Jun 2015
Shop Supervisor
Warwickshire Community Recycling
- Providing regular reports on the teams performance towards targets- In charge of Health and Safety operations- Handling the money/cash/banking for all sites- Having regular meetings with the team (group sessions and 121s)- Managing ROTAs and volunteers- Dealing with local authorities- Pricing items competitively to enhance sales
May 2014 - Nov 2014
Customer Service Agent
- Answering Inbound Calls- Meeting team targets and call handling quotas.- Handling customer complaints and educating the customers.- Follow communication procedures, guidelines and policies.- Working with different and bespoke CRM systems.
Dec 2013 - May 2014
Sep 2013 - Oct 2013
Sep 2012 - Dec 2012
Managing Director
Daas Records
- Recruiting young producers and artists- Delegating tasks for promotions- Training and Developing my team- Create and maintaining a management team- Having 1-2-1’s with senior engineers- Project management (for artists releases)- Working to tight deadlines- Leader of the community outreach programme- Expansion of the company- Managing conflict- Office and.
Dec 2007 - May 2012
FAQ
Frequently asked questions about Darryl Smith
Quick answers generated from the profile data available on this page.
What company does Darryl Smith work for?
Darryl Smith works for DSBS Process Haus (www.ds-bs.co.uk).
What is Darryl Smith's role at DSBS Process Haus (www.ds-bs.co.uk)?
Darryl Smith is listed as Process Improvement Lead at DSBS Process Haus (www.ds-bs.co.uk).
Where is Darryl Smith based?
Darryl Smith is based in United Kingdom, United Kingdom, United Kingdom while working with DSBS Process Haus (www.ds-bs.co.uk).
What companies has Darryl Smith worked for?
Darryl Smith has worked for Dsbs Process Haus (Www.Ds-Bs.Co.Uk), Zinc Group Limited, The Midcounties Co-Operative, Shell Energy, and Unicorn Ltd.
How can I contact Darryl Smith?
You can use AeroLeads to view verified contact signals for Darryl Smith at DSBS Process Haus (www.ds-bs.co.uk), including work email, phone, and LinkedIn data when available.
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