Provide users with legal information to help them decide if they should hire an attorney.Give support to attorneys and law firms across the country and troubleshoot app issues.Use soft-sales skills to encourage potential customers to engage with the service.Handle inbound requests ranging from: phone calls, emails, live chat, SMS and social media.Exercise communication skills by de-escalating attorney-client issues with diplomacy. Consistent, proven ability to meet service-level agreements and performance quotas.

Audio EditorThe Slow Burn Show | Podcast | May 2022 - PresentROZEN | LA Clippers National Anthem | Dec. 2020UBGP | Podcast | Dec. 2020 - May 2021Audio TechnicianGuild of Music Supervisors | Award Show | Feb 2020The Arc Melrose | Artist Showcase | Sept 2018Assistant EngineerKuwada's Starlight | Single | Nov 2018Tracking & Mixing EngineerACforever's The Old Her | Album | July 2022ROZEN's BBO | Single | May 2021Jordanlyn's Glass House | Album | May 2021Shaelle’s Demo | Album | May 2021GMF Gudda's Fly Love | Single | April 2021AizhyyKO's The Last Time | Album | March 2021AizhyyKO's Weight Up | Single | May 2020Evan Jamesz's Double Up | Single | May 2020AizhyyKO's Reverse | Single | March 2020Moeran's The BLVCK | EP | Jan 2020Shaelle's HONAY | Single | June 2019Lead EngineerThe Spot LA | Recording Studio | Aug 2020 - Nov 2020Hardware

Recorded edited, and produced weekly episodes, ensuring high-quality audio for all platformsCollaborate with hosts on content strategy, episode flow, and post-production needsMix and master audio, including music, voice, and sound effects, to create a polished final productPrepare episode metadata, publish episodes, and handle distribution to platforms like Spotify and Apple PodcastsApplied industry-standard loudness levels (-16 LUFS for podcasts) to ensure a consistent platform listening experience.

Answered all inquiries for guest regarding hotel, food, bars and local entertainmentCatered to the needs of hotel guest by providing outstanding customer serviceEnsured every guest departed satisfied with our service and hotel amenitiesScheduled for guests cars to be valeted as well as unloading luggage to guest roomsResponsible for the safety of the hotel from close to openBalance accounting for both Rooms and Food & Beverage departments

Troubleshoot and provide guidance to podcast host and guests to ensure quality audio Listen to recordings for unwanted sounds such as: reverb, pops and clicks and remove themEdit dialogue to improve pace and clarity of the speaker. Apply knowledge of loudness standards for broadcast audio. (EBU-R128) Ensure delivery of assets in correct format to client and/or distributorProvide constructive feedback to improve storytelling and writingConduct weekly meetings to maintain communication with client while developing episodesUsing Pro Tools, effectively apply post production and sound design techniques

Maintaining a clean, safe and positive studio environment Setup and lead recording sessions for various clientsAssuring proper opening and closing proceduresMeticulously organize, archive and prepare sessions to be sent for mixingEquipment used: UAD Apollo, Pro Tools 192 HDX, WA-251, Avalon M5,

Assist with load-in and out of all production equipment Used knowledge of live sound and signal flow to set stage for live performance Used troubleshooting skills to fix issues related to live soundResponsible for correct setup of stage and podium microphonesCoordinate with Monitoring and Front of House engineers on show related task

Manage large volume of incoming calls regarding inquiries for legal servicesUse word processing software to draft and ensure signing of retainer agreementsProvide exemplary customer service to clients calling for updates from attorneysOrganize and manage confidential information such as driving records and case verdictsApply interpersonal communication skills to set court hearings for attorneys.

Use knowledge of customer service and hospitality to greet clients when they arriveHelp Assistant engineer set up and tear down any gear used in daily recording sessionsResponsible for keeping all amenities stocked as well as general housekeepingComplete food runs and other deliveries with great attention to detail

May 2016 Employee of the Month (Greenleaf Hospitality Group)While employed increased ranking from #15 to #1 on TripAdvisorMultiple rolls: Valet, Bell Hop, PBX Operator, Front Desk AgentValet: Park vehicles and direct driveway trafficBell Hop: Carry luggage to and from guests roomsPBX Operator: Answer and direct all incoming phone calls.Front Desk Agent: Fullfil guest request. Check guest in/out