Customer Relationship Manager
CurrentProvide users with legal information to help them decide if they should hire an attorney.Give support to attorneys and law firms across the country and troubleshoot app issues.Use soft-sales skills to encourage potential customers to engage with the service.Handle inbound requests ranging from: phone calls, emails, live chat, SMS and social media.Exercise communication skills by de-escalating attorney-client issues with diplomacy. Consistent, proven ability to meet service-level agreements and performance quotas.