Darryl Chappell Email & Phone Number

Washington D.C. Metro Area

Darryl Chappell Foundation is a 501(c)(3) public charity that exists to empower Afrodescendant artists to achieve their highest potential. The Foundation supports artists through artists-in-residencies, a fund for public commissioned art, artists talk series, and curates an online artists marketplace. The Foundation also provides free seminars to artists on how to price their artwork and the business of art (e.g., budgeting, tax preparation).

Mclean, Va

Freddie Mac's Innovation Lab consisted of a cross-functional team dedicated to explore breakthrough solutions to transform the business and the United States housing finance industry by using leading technology and methodologies to prototype, test and assess ideas.- Conducted two internal business crowdsourcing challenges resulting in 75 business ideas and over 400 employees participating across the organization- Organized a human-centered design strategic team developing an approach to train over 6,000 employees in design methodologies

Mclean, Va

Directly support the CEO, interface daily with Executive team and all levels of management and employees. - Assisted in establishing a three to five year strategic plan approved by the Board of Directors- Developed corporate balanced scorecard containing 28 metrics aligned to the strategic plan's five core categoriesAdditional responsibilities:* Facilitated weekly senior operating committee meetings* Established agenda for quarterly all hands town hall meetings (5,000+ employees)* Established agenda and facilitate twice a quarter all officer meeting

Mclean, Virginia

Managed Freddie Mac’s enterprise-wide effort focused on enhancing the customer experience. Customer-centric focused involved twelve divisions, over 5,000 employees and frequent interaction with senior executives. Deployed change management practices and lean six sigma to foster customer-centric culture change enterprise-wide while improving the enterprises’ Relationship Health Score and overall ease of doing business with Freddie Mac.• Managed corporate-wide rollout of customer-centric focus, Commit to Customers, impacting how over 5,000 employees interact with over 2,000 banks, mortgage lenders and servicers along with investors and occasionally borrowers.• Achieved a 35% CAGR in overall customer satisfaction for single family business from 2013-2015• Led twenty-person cross-functional action team focused on enhancing the customer experience by establishing,managing to and sharing with customers twenty-four customer service level standards.• Coached six sigma green belts in Enterprise Risk Management and Single Family Business in applying lean six sigma to improve response time on customer credit requests by 25%.

Greater Boston Area

Advised and directed cross-functional team of thirty-six employees in continuous improvement efforts, workload efficiency, business process redesign and lean six sigma.• Provided process design expertise to Design for Six Sigma compensation administration project resulting in 50% reduction in manual processes and semi-automated processes, generating $200,000 in annualized savings.• Directed green belt team in managing accrual adequacy project resulting in improved accrual by $2.4 million per annum.

Greater Chicago Area

Provided management and sales support to eleven market managers in the central region of the Premier Banking segment.• Increased sales revenue by $45 million through deployment of management-by-fact scorecards and structured coaching routines.• Improved client-facing time of sales force by leading initiative to reduce non-customer related incentive research inquiries by 50%.

Greater Chicago Area

Led nation-wide rollout of six sigma in mass affluent market segment. • Advised and certified nine six sigma green belt projects with annualized benefit of over $3.7 million.• Established processes for selecting and coaching candidates for sales green belt projects resulting in 70% of regional executive leadership being trained in six sigma problem-solving methodology.

Trained exeutive leadership and business owners in the United Kingdom, Chile, Japan and throughout the United States in six sigma methodology.* Advised and certified fourteen black belts in five different industries resulting in $3.5 million in savings.* Conducted assessments of corporations to determine readiness for six sigma implementation.

Barrington, Illinois

Directed bilingual team of fifteen associates to satisfy requirements of over 22,000 Canadian auto lease customers. Developed statistical process control systems to provide management with quantitative data for monitoring performance to customer requirements.• Established sales processes and procedures resulting in $5.2 million in avoided losses from off-lease vehicles.• Led multiple process improvement teams resulting in net income of over $5 million.• Conducted risk analysis in the securitization of $110 million in assets resulting in over $3 million of after tax gains.

Barrington, Illinois

Developed statistical process control systems to provide management with quantitative data for monitoring performance to customer requirements. • Led multiple process improvement teams resulting in net income of over $5 million.• Developed a simulation model that assisted in achieving a 58% reduction in application turnaround time. Results of simulation featured in Simulation Success publication.

Barrington, Illinois

Led productivity improvement projects in Finance, Operations, Business Development and Risk Management. • Conducted risk analysis to securitize $110 million in auto lease receivables resulting in a $3 million after tax gain.• Identified over $90,000 in corporate savings through modification of auto lease billing procedures.

Greater Chicago Area

• Performed fair market value analysis on IRA accounts representing $500 million in assets.

Costa Rica, Central America

• Streamlined operations for three small Costa Rican enterprises increasing productivity by 25%.

St. Paul, Minnesota

Managed team of twelve associates to meet core requirements of mortgage insurance clients.• Led internal process improvement studies resulting in $100,000 in annualized savings.

Mba, Economics And International Business

Selected for exchange program at the Instituto Tecnologico Autonomo de Mexico, Mexico City (1996)

Masters In International Public Policy, Global Markets, Conflict Resolution

Argentina Banking and Social Crisis Analysis, On-site primary research (Buenos Aires, Argentina) (2007) Graduated with honors, top 10%.