Monitor to completion, tasks, personnel functions, and all activities essential to security cooperation/operations. Tactically improved work outcomes in connection with quality, efficiency, and required time. Collaborate with external customers to identify issues, providing resources and requirements, to include formulating strategies to boost positive results tracking all outputs to completion.Selected Contributions:• Achieved above satisfactory rankings of 95%+ for each performance metric per rating cycle in categories including mission support, event execution, and work issue resolution attainments.• Mitigated subpar performances standards by working collaboratively with external customers to review issues impacting functional areas and identified effective training strategies to improve established processes by 60%• Resolved end-user and operating issues by identifying extraneous, erroneous, and missing system functions resulting from operator activities and creating solutions to clear deficiencies.• Commended for successfully managing a multi-person operation from inception through to completion autonomously, for more than 120 days, and regularly exceeding operational targets.

Developed, executed, and managed the Army Material Command strategic planning effort. Elevated 4-Star General's vision, initiatives and strategies, directives, and high level correspondence policies to management teams and stakeholders to foster operational efficiency and strategic development.Selected Contributions:• Surpassed program quality, efficiency, and consistency targets drastically by monitoring relevant aspects, identifying improvement needs, gauging results, and making adjustments as needed.• Mitigated subpar performance by analyzing data and the strategic environment, pinpointing weaknesses and trends, and relaying findings to the supervisor within established timeframes.• Recognized by leadership for excelling in all facets of strategic planning, bypassing potential slowdowns caused by the pandemic, and contributing to valued process development initiatives.

Provided project and logistical support for over 1.8M personnel; developed policies to resolve life cycle management inquires of personnel in connection with customer service satisfaction, training and organization development. Liaised between military human resources command and civilian personnel; received grievances and provided solutions per requirements. Coached and mentored military, civilian, and contracted personnel.Selected Contributions:• Met serviceability goals and maintained 100% accountability for automation equipment valued above $70K, in partnership with apparatus handlers, including team members and direct reports.• Augmented productivity levels above 30% by creating and introducing the training blueprint, coaching new hires as per action plans, assessing results, and fine-tuning strategy inefficiencies.• Propelled customer satisfaction rates by coaching teams on first-rate service delivery methods, decision-making techniques, and service standards, and availing continued operational support.

Accounted for over 300K personnel transitioning between five countries daily, assisted the director of operations with assessing program data, functioned as a liaison between Human Resources Command and several internal departments, suggested program enhancements, and provided solutions for complex issues.Selected Contributions:• Acknowledged for providing first-class mentorship to 2 personnel, which resulted in outstanding performance assessments and each Soldier advancing to the next grade during deployment.• Furthered placement and retention initiatives for HR personnel by forecasting trends, and analyzing personnel strength through statistical data using the secure base system - SIPRNet.• Improved time efficiency and increased program effectiveness by revealing negative impacts on program operations, devising and endorsing action plans, and confirming the subsequent ROI.

Managed project management content for human capital, maintained over $100K in government contract training programs across an eight-state region, identified staffing requirements to back logistics support elements, and defined problems and recommended workable solutions to help formulate improved plans supporting over 20,000 personnel.Selected Contributions:• Esteemed for attaining a 90%+ student attendance rating for occupational skills training and reaching over $10K in savings for the training fund by increasing quote utilization above 4%.• Reduced costs by over $90K through the development and implementation of budget management programs, and securing buy-in from team members on each program’s execution.• Drove proficiency levels above 28% by developing training checklist which includes material revamps, assessing outcomes, and streamlining approaches supporting the 20K personnel for readiness and deployment missions.