Darryl Crawford Email & Phone Number

Savannah, Georgia, United States

• Assists in the review, testing, and implementation of system upgrades, patches, and/or enhancements. • Collaborate with business stakeholders, functional SMEs, and technical teams to coordinate upgrades, patches, and/or enhancements.• Participate and facilitate consultation with subject matter experts from the business and other sources to define business requirements. Create and/or maintain business requirements documents.• Provide overall project management for HR initiatives. • Create test scripts and perform testing functions including troubleshooting, root cause analysis and identifying resolutions for all phases of testing.• Review and analyze the effectiveness and efficiency of current functionality within Ceridian Dayforce and provide recommendations.• Provide end user training and support to the following Ceridian Dayforce modules: Performance Management, Recruiting/Onboarding & Learning Management• Identify and analyze new product functionality, trends, and opportunities for their potential to disrupt existing capabilities, digital and transformation strategies.• Develops vendor system relationships acting as a liaison between the vendor and the HR team to help drive upgrades.• Collaborates with HR business partners and actively consults functional users to analyze current processes and user goals identifying gaps to drive business process improvement and day-to-day support of the business needs.• Diagnose and troubleshoot production issues with a focus on identifying root cause and creative problem-solving. • Collaborate with technical teams, as required, to triage issues with integrations and automations identifying root cause and solutions. • Coordinate system changes across multiple cross-functional teams as necessary to apply fixes.• Ability to create, update, and maintain documentation and requirements.• Ensures data integrity in all HR Systems, lead audits periodically. • Maintains HCM security roles and configuration.

Atlanta, Georgia, United States

• Serve as an Oracle Fusion SME providing best-practice guidance on HCM business processes.• Worked on the full life cycle implementation of Talent Management from R12 to R13• Hands-on configuration, working with functional set up across HCM Fusion modules• Configured and assigned Goal plans, Performance reviews, Development plans and Talent profiles.• Provide technical support to end users, providing root cause analysis and resolution with SLA guidelines.• Troubleshooting user day to day issues and oversees team tickets within ServiceNow.• Create ad-hoc reports in OBIEE for research/troubleshooting.• Fix reported issues related to Setups/Configuration, Personalization, and User Functionality• Use PS Query to compile reports, pull large data sets for data analysis/validation.• Manage HCM data loader (HDL) process via integration between PeopleSoft and Oracle Fusion• Resolve errors from HDL loader manually or creating new METADATA files to reload data corrections.• Research and resolve issues with data integrity, data conversion and data mapping• Create in-depth UAT Testing Scripts for quarterly releases.• Use HCM Cloud Staging environment to test system processes and apply customizations within Sandbox.• Develop and review user procedures, guidelines, and documentation for end users and internal team.• Document technical/functional requirements and develop design specifications with stakeholders.• Maintain security module, assign security roles/permissions to end users in UI and BI Reporting• Administer/create custom security roles and AORs (Areas of Responsibility) for specific users/companywide users.• Utilize HDL (HCM Data Loader) to mass load AORs (Areas of Responsibility) for specific users.• Provide recommendations to resolve system and process errors; identify opportunities for more efficient or effective ways to perform operations.• Utilize Project Management tools to manage/track various projects (i.e Monday.com, Smartsheet, ServiceNow)

Atlanta, Georgia, United States

• Supported the following systems: HCM Cloud Fusion, Taleo, Peoplesoft, Kronos• Provided Tier 2 technical support for HR Employee Service Centers & Cox Businesses via Phone, email, chat and ServiceNow (Case Management)• Troubleshooting user day to day issues and oversees team tickets within ServiceNow.• Utilize PS Query (Peoplesoft) to compile reports, pulling large data sets for data analysis/validation.• Create technical documents to assist users with walk-through of the system and job aids for internal team.• Support application development & UAT Sessions for HCM Cloud Fusion and Taleo• Processed manual updates to employee job records in Peolesoft to resolve discrepancies and requests.• Admin for Kronos security requests, updating security access and Kronos account setups.• Provided technical support for Recruiters, Hiring Managers and Candidates in Taleo Enterprise (ATS)• Troubleshoot/Determine root cause analysis for system performance /user specific issues in Taleo and Fusion• Support for configurations / customizations in Taleo (ATS)• Maintain security module in Taleo for account setups and assigning security roles for various levels of access.• Use experience and knowledge to consider improvements to broader HRIS landscape.

Winter Garden, Florida, United States

• Supported the following systems: HCM Cloud Fusion, Kronos & Peoplesoft• Provided Tier 1 general/technical support for Payroll, Benefits, Onboarding, HCM Fusion, Payroll, Peoplesoft & Kronos inquires via Phone, Email, Chat and ServiceNow (Case Management)• Track logged issues and created cases for resolution and escalation utilizing the ServiceNow.• Input data changes to person records in Peoplesoft• Utilize PS Query (Peoplesoft) to compile reports, pulling large data sets for data analysis/validation.• Maintained compliance with service level agreements (SLA) with ServiceNow cases.• Collaborated with Tier 2 HR Technology Support to resolve escalated issues.• Participated in HCM Cloud meetings to report issues/trends among other Cox businesses and Fusion Team• Processed data entry requests into Kronos (Time Tracking System)• Perform data entry, processing E-Verify requests for employee onboarding / hire.• Processed data entry requests into Kronos (Time Tracking System)• Perform data entry requests into Peoplesoft, updating employee job data records.• Processed E-Verify requests for employee onboarding for new hires.• Completed VOE (Verification of Employment), subpoenas and child support order requests for Legal Team• Assisted Payroll and Benefits Team with other admin duties as assigned.