Ensure associates adhere to safety and hazmat procedures, complete relevant safety training, and use proper PPE. Educate on lifting and safety around lift equipment.• Follow Standard Operating Procedures, address unsafe conditions, and ensure safe aisles and surfaces. • Recognize safe behavior and manage the claims process for worker’s compensation, general liability, and property damage.Drive customer service and associate engagement by coaching associates on effective customer service techniques. Lead by example, observe customer interactions, recognize, and reward good behavior, and provide feedback.• Train Department Supervisors and associates on customer service standards to enhance profitability. • Monitor and coach customer service throughout the store, ensure proper order fulfillment, and maintain timely communication with customers.Collaborate with the store leadership team to make financial decisions and develop strategies to drive sales and profitability. Conduct store walks with direct reports to assess opportunities, create improvement plans, and celebrate successes. Communicate Home Depot objectives and motivate associates to achieve goals.• Enhance sales and profits through shrink management, safety compliance, P&L management, and markdown controls.• Oversee Back End operations, ensuring alignment of staffing with truck schedules, accurate merchandise receipt, and daily business reconciliation. o Achieved 100% operational shrink metric/score for the Niles location in 2023, the only store in the district to do so. o Recognized for maintaining the store markdown budget for 2023.

Oversaw execution of store standards across the entire store, including customer service, department readiness, and operational process. Communicated priorities, ensured completion of daily tasks, and kept the store running smoothly. CXMs manage all activities required to ensure a safe opening and closing process. • Trained, coached, and mentored associates on policies and procedures, ensuring constant adherence to safety protocols.• Monitored customer flow at checkouts to guarantee efficient service.• Promptly addressed and resolved customer concerns enhancing customer experience.• Ensured a safe working environment by adhering to and enforcing all safety policies and standards, conducting safety training, and correcting hazards immediately.• Led and exemplified the GET culture, observed customer interactions, recognized achievements, and provided coaching for improvement.

Led, coached, and developed associates to ensure exceptional customer service and easy merchandise accessibility. Provided valuable input on operational and merchandising decisions to senior management.

Cultivated growth and process adoption in harmony with the General Manager for a $10M store with 70+ team members. Executed expense and inventory controls to achieve sales and productivity goals. Active member of a 7-person executive leadership team focused on process improvement through human capital and alignment.

Shaped the financial management, store support and employee experience for 3 departments. Fostered adoption of the company mission as the leadership team representative chosen to deploy a new sales program and operational efficiency initiative for the regional team of 23 General Managers and 2,800 total reports.

Leader of full-scope inbound and outbound logistics as key interface between General Manager, distribution center and third-party delivery services. Delivered short and long-range company plans and expense productivity controls.

Headed all store processes including logistics, pricing and signing, work order management and transfers for the 2nd largest store in the greater Chicago land area. Engineered support solutions designed to enhance customer experience through a team of 30+.