Darryl Hendricks, Sr.

Darryl Hendricks, Sr. Email and Phone Number

Retired Retail Banking Executive
Darryl Hendricks, Sr.'s Location
Chicago, Illinois, United States, United States
Darryl Hendricks, Sr.'s Contact Details

Darryl Hendricks, Sr. work email

Darryl Hendricks, Sr. personal email

n/a

Darryl Hendricks, Sr. phone numbers

About Darryl Hendricks, Sr.

As a Business Leader, I’ve turned around and accelerated growth in service-intensive businesses through strategic leadership, relationship management, operations consolidation, streamlining infrastructure and reengineering. With the ability to quickly adapt to different business cultures and lead teams, I’ve significantly improved customer satisfaction and retention, grown market share and reduced operating losses.Known as a passionate and approachable leader, I embrace the challenges of difficult organizational change to hire the best talent, inspire performance and achieve unsurpassed organizational excellence.SPECIALTIES♦ Regional Turnaround, Growth and Expansion♦ Team Building, Leadership and Talent Development♦ Strategic Sales Leadership ♦ Customer Acquisition and Retention ♦ Revenue Generation and Preservation ♦ Relationship Management♦ Strategy, Planning and Execution ♦ Operations Consolidation and Streamlining♦ Major Project Management ♦ Infrastructure | Process Reengineering

Darryl Hendricks, Sr.'s Current Company Details

Retired Retail Banking Executive
Darryl Hendricks, Sr. Work Experience Details
  • Urban Partnership Bank
    Director, Consumer Banking
    Urban Partnership Bank Sep 2014 - Feb 2016
    Greater Chicago Area
    Led and directed the strategic development, operational activities and financial performance of the consumer banking business.
  • Citi
    President, Citibank Illinois
    Citi 2003 - 2012
    Chicago, Il | New York, Ny
    Accountable for strategic direction and P&L performance of branches with 625+ employees. Branches maintained CAGR of 19%+ within consumer, small businesses and commercial segments. Developed and executed strategies to drive revenue growth, maximize customer profitability and increase market share. Managed team of senior-management and product specialists.Grew transaction accounts through proactive, market-driven sales strategy. Generated $412M increase in consumer loans, surpassing colleagues nationwide. Delivered increased CAGR that exponentially increased deposit base. Fueled 20% increase in field margins; improved efficiency rates. Achieved 89% rate of customer retention, one of highest in the network. Outperformed peers in achieving market share of deposits. Led the launch of 23 de novo branches on time and under budget.
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  • Citi
    Regional Manager Of Operations | Coo, Citibank Illinois Fsb
    Citi 1999 - 2002
    Chicago, Il | New York, Ny
    Directed operations, compliance and administration for Central Region, comprised of 75 branches across Illinois, Washington, DC, Virginia and Maryland. Restructured management team; implemented leading edge system diagnostics to detect and solve errors. Turned around region’s audit ratings to first place national ranking; significantly improved percentage of branches receiving “exceptional” ratings. Slashed fraud and operating losses. Received multiple awards and recognitions, including coveted CitiStars Award, Top Regional Manager in Operations Award and top 10% performance ranking of Citigroup officers for two consecutive years.
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  • Citibank, N.A.
    Director, National Project Unit, Ny
    Citibank, N.A. 1998 - 1999
    Greater New York City Area
    Directed national project management unit with 125 professionals, including oversight of direct reports. Led successful completion of all 175 projects prior to the dissolution of the business unit.Captured $6M in annual cost savings by directing successful workforce reduction initiative. Reengineered entire Loss Prevention Unit, drastically reducing year-to-date losses combined with sizeable annual salary savings through workforce streamlining.
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  • Charles Schwab
    Vp | Project Manager, Sales And Opportunity Management System
    Charles Schwab 1995 - 1997
    Chicago, Il | New York, Ny
    Led on-time completion of $12M enterprise-wide sales management system to 200+ branch offices and four national investment centers. Completed rollout phase under budget through favorable negotiations with software vendor and through full utilization of internal resources. Drove significant incremental revenue growth through efficiencies that improved contact and conversion rates up to 20%.
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  • Charles Schwab
    Regional Vice President
    Charles Schwab 1991 - 1995
    New York, Ny
    Directed sales, operations and administration for 15-branch region in NY Metro area including management of Brooklyn-based Service Center. Led initiatives to enhance customer experience, improve business development performance, and reduce operating expenses. Managed direct team of branch managers and operations support personnel. Tripled regional net sales through management restructuring, enhanced sales management controls and increased staff accountability. Led consolidation of service center operations which served ~1,200,000 customers into centralized, integrated service facility. Boosted customer satisfaction and reduced trade errors, with successful model rolled out to enterprise in 1995.
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  • Citibank
    Vp, Director
    Citibank 1971 - 1991
    New York, Ny
    Divisional-level positions within the corporate, middle market, small business lending and commercial real estate areas.
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Darryl Hendricks, Sr. Skills

Team Leadership Sales Management Growing Revenue Business Transformation Driving Results Developing Talent Team Building Profitability Improvement Cross Functional Team Leadership Banking Strategic Planning Financial Services Credit Management Leadership Business Development Loans Operations Management Retail Banking Change Management Executive Management Relationship Management Strategy Mergers And Acquisitions Sales Financial Analysis Investments Customer Satisfaction Credit Analysis Sales Operations Risk Management Cash Management Commercial Banking Customer Service Cross Selling Portfolio Management Mortgage Lending Project Management Contract Negotiation Wealth Management Finance Credit Cards Commercial Lending Mutual Funds Securities Training Turnaround Strategy Customer Acquisition Streamlining Operations Business Process Re Engineering

Darryl Hendricks, Sr. Education Details

Frequently Asked Questions about Darryl Hendricks, Sr.

What is Darryl Hendricks, Sr.'s role at the current company?

Darryl Hendricks, Sr.'s current role is Retired Retail Banking Executive.

What is Darryl Hendricks, Sr.'s email address?

Darryl Hendricks, Sr.'s email address is dp****@****att.net

What is Darryl Hendricks, Sr.'s direct phone number?

Darryl Hendricks, Sr.'s direct phone number is +177342*****

What schools did Darryl Hendricks, Sr. attend?

Darryl Hendricks, Sr. attended Long Island University.

What are some of Darryl Hendricks, Sr.'s interests?

Darryl Hendricks, Sr. has interest in Classical Music, Football, Baseball, Jazz, Basketball.

What skills is Darryl Hendricks, Sr. known for?

Darryl Hendricks, Sr. has skills like Team Leadership, Sales Management, Growing Revenue, Business Transformation, Driving Results, Developing Talent, Team Building, Profitability Improvement, Cross Functional Team Leadership, Banking, Strategic Planning, Financial Services.

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