▪ Credit card processing consultation services. We deliver honest value to merchants and business owners - it translates into loyal customers. Professional account analysis and appraisal. We guarantee our rates - we personally service our clients.

▪ Directed and prioritized Professional Services software team for HL7 interfaces, imports/exports, and customization requests.▪ Reestablished revenue stream and increased contract sales 320% in six months.▪ Positively interacted with clients for issue resolution, software projects, and contract negotiation.▪ Established rapport with disgruntled clients – enhancing company stature with customers.▪ Managed Professional Services, 24x7 Technical Support, and Training Departments.▪ Developed and implemented reporting tools and spreadsheets, achieving significant productivity increase.▪ Enhanced inter-departmental effectiveness for software projects▪ Reduced outstanding client requests from 465 to 20 in less than 60 days.

▪ Responsible for budgeting, scheduling, inventory control, and acquisition of instructional materials.▪ Create, implement and expand department programs and curriculum.▪ Design, configure, maintain, and expand network computer systems - serve as Systems Operator.▪ Instructed colleagues in applying computer technology to automate administrative tasks.▪ Responsible for hiring, assignment, and training of staff members.▪ Assisted with the inauguration, staffing, growth, and instruction for the Academy of Travel & Tourism.▪ Taught Computer Technology, Web Design, Marketing, Retailing, Business Law, and Accounting.▪ Served on School Operations Council and Faculty Association.▪ Provide organizational training through Utah State University.▪ Recipient of Salt Lake Community College, “Concurrent Educator of the Year”.

▪ Analyzed, created, and implemented computer systems for reports and records management.▪ Supervised Administrative Department at the Naval Supply Center, Oakland, CA.▪ Directed maintenance administration of an aviation squadron.▪ Vietnam Veteran - 3 tours with aviation squadron, 1968 - 1971 on-board USS Ranger CVA-61