Darryl I. Email & Phone Number

We help you improve IT Services by developing your people, processes, partner relationships, and use of ITSM technologies, to find the right mix. As an independent consultancy, we provide a blend of advice, guidance, hands-on support and leadership to help you continually optimise your Operating Model, Service Management and Delivery approaches, by adopting the good practices that you need in the here and now, whilst enabling you to be ready to exploit future technologies and emerging best practices that will help your business evolve

Client Consultancy services in the provision of ITSM assessment, design and delivery across the IT Lifecycle. Helping identify inefficiencies and barriers that can hinder the delivery of the Business and IT Strategy. Service Modelling to enhance Value and Benefits Realisation in the provision of IT services..Formulating short, medium and long term initiatives that increase service maturity and collaborative working.

Redesign of Service Design and Transition processes after exiting SIAM operating model.Management of Project Pipeline for Capex and Opex requirements.Realignment of budget allocation to support Financial Services (Banking initiatives)Impact assessment and sign off of initiatives that introduce considerable change.Onboarding of Post Office new credit Card through 'Capital One' with income stream of 2.9m pa.Coordination of outsourced knowledge transfer following SIAM departure.Stakeholder Management of key Post Office accounts (Royal Mail Group, Accenture and Fujitsu)Service Management realignment of the Royal Mail Account.Service introduction assessment and sign offMajor Incident Management of complex outsourced supplier arrangements.

Watford, United Kingdom

ITIL Maturity Assessment of IT business processes and practices.Design and implementation of a wide range of initiatives to raise the overall Maturity score in line with the ITIL Best Practice Framework.Business relationship management - Bridging the gap between Service Operation and Corporate services.Root cause analysis of cross functional barriers, silo practices and fragmented business processes across Corporate Services. Business benefit realisation - ROI weighting.Executive Board business case approval and signoff.Income generation through process redesign.Introduction and embedding of best practice frameworks and concepts to support strategic initiatives.Design and implementation of a Knowledge Management System (KMS) to raise awareness and support accountability. Benchmarking and contract negotiations.Managing ‘Agile’ Implementations and technology driven process re engineering of systems to increase productivity and reduce overheads.

Watford, United Kingdom

Significant AchievementsBedded in internal IS departments following an IS restructure including re-engineering escalation and business processesPerformed and enhanced service capability through expanded incident lifecycleAssisted the organisation with the adoption of new technologies such as Skype for business, windows 8.1 and tablet computing though stakeholder engagement.Retrained IT workforce on new technologies and ITIL best practice in order to gain support for upcoming initiatives

Watford, United Kingdom

Significant AchievementsPerformed an ITIL V3 refresh of core processes with focus on synergies and business alignmentEstablished governance over the Change Management processLed negotiation of IS contracts in collaboration with Corporate Procurement to ensure favorable ROI’s with minimal risk to the organisationNominated for a ‘Stephenson Award’ for Contract negotiations and business relationship forged with HP. Secured £36,000 funding towards helping vulnerable children in Action For Children services.

Watford, United Kingdom

Significant AchievementsDesigned, negotiated and managed a complete cradle to grave solution for the management of all hardware with HP / CDS services. Included Manufacturer Direct Purchase agreement, logistics, refurb, site surveys and bespoke projects through to disposal.Recruited and rebuilt IS departments after 75% turnover of staff following the relocation of the main office from Highbury to WatfordSet up the Action For Children Telecoms function covering both mobile and landline communicationsAssisted with the design and implementation of the upgrade of ‘Remedy’ the call management tool

Highbury

Significant AchievementsManaged the fit out of IS and Telecoms at the new main office based in WatfordImplemented the IS hardware rental model to enable the sweating of assets in preparation for an outsourced service contract with HP. This provided a financial saving of approx £1,000,000 in the first year.Conducted an organisation wide audit of IT assets leading to the approval of a Rental Model initiativeImplemented ITIL core processes – Incident, Problem, Change and Request Fulfilment

Highbury

Significant AchievementsImplemented a National outsourced engineer contract to cover 9 centrally adopted IS regions Centralised the IS service desk provision from 9 regional offices across the UKDeveloped demand and supply metrics to warrant the creation of separate admin and call logging Teams. Designed and implemented the new team structures for maximum efficiencyRestored the service desk operation after its collapse from running in house project initiatives

Bromley, United Kingdom

Significant AchievementsTransitioned a hardware maintenance contract into Action For Children