Darryl I. Email & Phone Number

We help you improve IT Services by developing your people, processes, partner relationships, and use of ITSM technologies, to find the right mix. As an independent consultancy, we provide a blend of advice, guidance, hands-on support and leadership to help you continually optimise your Operating Model, Service Management and Delivery approaches, by.

Client Consultancy services in the provision of ITSM assessment, design and delivery across the IT Lifecycle. Helping identify inefficiencies and barriers that can hinder the delivery of the Business and IT Strategy. Service Modelling to enhance Value and Benefits Realisation in the provision of IT services..Formulating short, medium and long term.

Redesign of Service Design and Transition processes after exiting SIAM operating model.Management of Project Pipeline for Capex and Opex requirements.Realignment of budget allocation to support Financial Services (Banking initiatives)Impact assessment and sign off of initiatives that introduce considerable change.Onboarding of Post Office new credit Card.

Watford, United Kingdom

ITIL Maturity Assessment of IT business processes and practices.Design and implementation of a wide range of initiatives to raise the overall Maturity score in line with the ITIL Best Practice Framework.Business relationship management - Bridging the gap between Service Operation and Corporate services.Root cause analysis of cross functional barriers, silo.

Watford, United Kingdom

Significant AchievementsBedded in internal IS departments following an IS restructure including re-engineering escalation and business processesPerformed and enhanced service capability through expanded incident lifecycleAssisted the organisation with the adoption of new technologies such as Skype for business, windows 8.1 and tablet computing though.

Watford, United Kingdom

Significant AchievementsPerformed an ITIL V3 refresh of core processes with focus on synergies and business alignmentEstablished governance over the Change Management processLed negotiation of IS contracts in collaboration with Corporate Procurement to ensure favorable ROI’s with minimal risk to the organisationNominated for a ‘Stephenson Award’ for.

Watford, United Kingdom

Significant AchievementsDesigned, negotiated and managed a complete cradle to grave solution for the management of all hardware with HP / CDS services. Included Manufacturer Direct Purchase agreement, logistics, refurb, site surveys and bespoke projects through to disposal.Recruited and rebuilt IS departments after 75% turnover of staff following the.

Highbury

Significant AchievementsManaged the fit out of IS and Telecoms at the new main office based in WatfordImplemented the IS hardware rental model to enable the sweating of assets in preparation for an outsourced service contract with HP. This provided a financial saving of approx £1,000,000 in the first year.Conducted an organisation wide audit of IT assets.

Highbury

Significant AchievementsImplemented a National outsourced engineer contract to cover 9 centrally adopted IS regions Centralised the IS service desk provision from 9 regional offices across the UKDeveloped demand and supply metrics to warrant the creation of separate admin and call logging Teams. Designed and implemented the new team structures for maximum.

Bromley, United Kingdom

Significant AchievementsTransitioned a hardware maintenance contract into Action For Children