First point of contact for students, staff, faculty, and visitors seeking assistance for technology issues on campus; providing services over the phone, e-mail, and in-person; helping customers with Office 365, email, Wi-Fi, portal passwords, PolyCard distribution, and Tech checkout.

Developing substantial professional skill set by completing 6 Weeks of Job Readiness Training including: resume building, cover letter writing, professional communication, financial literacy, and workplace etiquetteIllustrating strong communication skills with mock interviews and situational role playingImplementing valuable presentation skills by creating a work portfolio.