Darryl L. Jefferson Email & Phone Number

Orlando, Florida Area

The Franchise Brokers Association is an association dedicated to helping franchise brokers and consultants build thriving practices. As the hub of the franchise community, the FBA sets the standard for the exchange of information among consultants, franchisors, funding sources and other essential resources so the clients of our community are served with the highest level of integrity and professionalism.Director of Operations, providing Operational and Strategic guidance to Executive Director, Marketing Director and Sales and Operations managers.o Oversee execution of daily operations of business, encompassing client experience and financial performanceo Drive quality of delivered services to clients and internal business processeso Champion Human Resource initiatives within the company and drive employee satisfaction programs.o Lead strategic planning initiatives to expand revenue streams and foster strategic partner alliances.

Orlando, Florida Area

Certified 7 Stage Advisors Business Consultant Trained business consultant, leading entrepreneurs and organizations in the pursuit of continual improvement of their business results, both operationally and financially, as well as effectively managing their Human Capital. • Use 7Stage Advisors consulting methods and diagnostic tools to analyze the 'health' of businesses, identifying areas of improvement and developing consulting plans to facilitate the improvements. • Lead clients in US and abroad through process mapping of their key business processes and identification of process gaps within their organizations • Work one-on-one with managers and stakeholders within client’s business to strengthen their operational capability and to achieve business objectives • Project managed a multi-year program to plan, launch and open 21 businesses located in 3 states, in a two year period • Drove operational planning and business results of General Managers overseeing 21 business locations for 12 different business owners

Developed strategies to improve financial performance and operational efficiency of the global Customer Service Organization. Provided data mining and analysis in support of Key Performance Indicator reporting and development of Operational Metrics dashboard. Developed and managed ongoing SAP Portal improvement projects for Customer Service organization, translating business requirements into technical specifications. Liaison between IT and Business organization.• Analyzed SAP BI, financial and labor data, forecasting performance against organization metrics. • Led project team to redesign and improve efficiency of SAP data entry interface, inclusive of conceptualizing and implementing new functionality, features and User Interface layout.• Core Project Team member in design and deployment of a Quality Management system to the global workforce, redefining quality processes, implementing TrackWise software application and training end-users on the new system.

Orlando, Florida Area

Represented Field Service Business organization as Subject Matter Expert in Business Process Re-engineering initiative, implementing SAP ECC 6.0 as the corporation’s new ERP system. Lead contributor for design team developing Web-based Portal, which became primary SAP interface for global Service organization. Headed up SAP Service deployment team for North America, ensuring successful implementation of new business processes for over 1000 employees at over 20 locations.• Developed Business Requirements documents, Functional Specifications and Unit Test scripts.• Supported Unit Testing, Integration Testing and User Acceptance Testing, using HP Quality Center.• Project leader of design teams integrating Service, Logistics, Order Management and Finance processes.• Developed eLearning training courses for SAP Portal, traveled internationally providing in-person training and deployment activities in 6 countries.

Orlando, Florida Area

Launched program and devised strategy to increase profitability of Field Service labor and material contracts through material cost reductions and increased revenue from Service Parts Repair programs. Benchmarked Best Known Methods and programs related to lower cost product repair solutions. - Achieved over $500K in service contract cost savings in first phase of program. - Established and led a Regional Repair Forum to drive collaboration, knowledge sharing and issue resolution, bringing together representatives from Product Marketing, Order Management, Product Sales, Supply Chain management and Account Management.

Orlando, Florida Area

Directed Field Service organization, supporting customer accounts across 7 sites in Eastern US. Project Managed large scale equipment installations, controlling resources, costs and timelines. Collaborated with Sales teams in setting and achieving revenue targets, managed employee training and safety requirements, and maintained 7/24 customer service contracts. Developed strong collaborative relationships with customers, driving all aspects of customer satisfaction and issue resolution. • Managed department P&L with revenues over $10 million, maintaining target profit margins.• Reduced operating costs and increased profitability of department by collaborating with employees and customers on equipment and process improvement projects.• Developed revenue and cost forecasts for assigned departments and contracts.

Orlando, Florida Area

Provided technical, engineering and customer support for complex semiconductor equipment. Coordinated and managed installation of semiconductor equipment at sites around the US. Performed advanced troubleshooting, process development and maintenance of semiconductor equipment.• Progressed through multiple levels of Field Service/Customer engineer roles up to Lead Engineer and Supervisor..• Supported technical service contracts with clients like AT&T, Intel and IBM.• Product Specialist for DCVD and HDPCVD equipment• Lead engineer supporting DCVD, CMP, ETCH and RTP/HTF systems

Certificate Of Completion, Entrepreneurship/Entrepreneurial Studies

9-Month Entrepreneurial and Business Operations program

Master Of Business Administration (Mba), Finance, General

Bachelor Of Science, Electrical And Electronics Engineering