Darryl L. Jefferson Email & Phone Number

Orlando, Florida Area

The Franchise Brokers Association is an association dedicated to helping franchise brokers and consultants build thriving practices. As the hub of the franchise community, the FBA sets the standard for the exchange of information among consultants, franchisors, funding sources and other essential resources so the clients of our community are served with.

Orlando, Florida Area

• Certified 7 Stage Advisors Business Consultant Trained business consultant, leading entrepreneurs and organizations in the pursuit of continual improvement of their business results, both operationally and financially.
• Use 7Stage Advisors consulting methods and diagnostic tools to analyze the 'health' of businesses, identifying areas of improvement and developing consulting plans to facilitate the improvements.
• Lead clients in US and abroad through process mapping of their key business processes and identification of process gaps within their organizations
• Work one-on-one with managers and stakeholders within client’s business to strengthen their operational capability and to achieve business objectives
• Project managed a multi-year program to plan, launch and open 21 businesses located in 3 states, in a two year period
• Drove operational planning and business results of General Managers overseeing 21 business locations for 12 different business owners

• Developed strategies to improve financial performance and operational efficiency of the global Customer Service Organization. Provided data mining and analysis in support of Key Performance Indicator reporting and.
• Analyzed SAP BI, financial and labor data, forecasting performance against organization metrics.
• Led project team to redesign and improve efficiency of SAP data entry interface, inclusive of conceptualizing and implementing new functionality, features and User Interface layout.
• Core Project Team member in design and deployment of a Quality Management system to the global workforce, redefining quality processes, implementing TrackWise software application and training end-users on the new.

Orlando, Florida Area

• Represented Field Service Business organization as Subject Matter Expert in Business Process Re-engineering initiative, implementing SAP ECC 6.0 as the corporation’s new ERP system. Lead contributor for design team.
• Developed Business Requirements documents, Functional Specifications and Unit Test scripts.
• Supported Unit Testing, Integration Testing and User Acceptance Testing, using HP Quality Center.
• Project leader of design teams integrating Service, Logistics, Order Management and Finance processes.
• Developed eLearning training courses for SAP Portal, traveled internationally providing in-person training and deployment activities in 6 countries.

Orlando, Florida Area

Launched program and devised strategy to increase profitability of Field Service labor and material contracts through material cost reductions and increased revenue from Service Parts Repair programs. Benchmarked Best Known Methods and programs related to lower cost product repair solutions. - Achieved over $500K in service contract cost savings in first.

Orlando, Florida Area

• Directed Field Service organization, supporting customer accounts across 7 sites in Eastern US. Project Managed large scale equipment installations, controlling resources, costs and timelines. Collaborated with Sales.
• Managed department P&L with revenues over $10 million, maintaining target profit margins.
• Reduced operating costs and increased profitability of department by collaborating with employees and customers on equipment and process improvement projects.
• Developed revenue and cost forecasts for assigned departments and contracts.

Orlando, Florida Area

• Provided technical, engineering and customer support for complex semiconductor equipment. Coordinated and managed installation of semiconductor equipment at sites around the US. Performed advanced troubleshooting.
• Progressed through multiple levels of Field Service/Customer engineer roles up to Lead Engineer and Supervisor..
• Supported technical service contracts with clients like AT&T, Intel and IBM.
• Product Specialist for DCVD and HDPCVD equipment
• Lead engineer supporting DCVD, CMP, ETCH and RTP/HTF systems

Certificate Of Completion, Entrepreneurship/Entrepreneurial Studies

9-Month Entrepreneurial and Business Operations program

Master Of Business Administration (Mba), Finance, General

Bachelor Of Science, Electrical And Electronics Engineering