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Darryl Kinsey Email & Phone Number
Technical Support Engineer
at
Nuvias UC
1 work email found
@cw.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Who is Darryl Kinsey? Overview
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Quick answer
Darryl Kinsey is listed as Technical Support Engineer at Nuvias UC, based in Slough, England, United Kingdom. AeroLeads shows a work email signal at cw.com and a matched LinkedIn profile for Darryl Kinsey.
Darryl Kinsey previously worked as Third Line Engineer at Inclarity Communications and Junior Third Line Engineer at Inclarity Communications. Darryl Kinsey holds English Language; English Literature, Maths And Dual Science; Information Technology from North Manchester High School For Boys.
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Email format at Nuvias UC
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{first}.{last}@cw.com
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Profile bio
About Darryl Kinsey
A keen problem solver who was rated in the top 6% of Cable&Wireless Worldwide three years running, I have proven over the years that an unhappy customer can always be turned into a happy one with a little focus, a lot of care and the simple ability to deliver promises. I have been customer facing throughout my working career and have been involved in the telecommunications industry at both a residential and business level since 2003. I have excelled in every role I have been in due to my desire to always look to improve situations.Within 6 months of starting at Cable&Wireless Worldwide, I had identified a gap for a knowledgebase tool and took it upon myself to start building one. This tool is now used across several sites and is a fully supported tool. In my previous role at Virgin Media, I created a system to enable advocates to more suitably log system defects efficiently so my team could resolve them in a quicker turnaround time. I have never had any training in web scripting and did all of this by teaching myself, as I was determined to meet my end goal.Moving to my current company, I replicated these tools to ensure that knowledge was available at the click of a button to ensure that my colleagues had all the information they should have, without wasting any of the time looking for it.I am a very determined individual and worked my way from Customer Services to 3rd Line Engineer through pushing myself to learn every piece of information I could possibly learn from anyone I could without formal training courses.I am very approachable and enjoy having both a personal and professional interaction with my colleagues. It is this initiative that has led me to be recognised by my peers and management as a "go-to" person when issues arise and I see it as a challenge to always find answers.Specialties: Identifying problems and finding workable solutionsBuilding relationships either from scratch or where relationships have previously broken down
Listed skills include Telecommunications, Management, Telephony, Business Process, and 14 others.
Current workplace
Darryl Kinsey's current company
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10 roles
Darryl Kinsey work experience
A career timeline built from the work history available for this profile.
Technical Support Engineer
Current
Apr 2022 - Present
Third Line Engineer
This role consists of a mixture of supporting and maintaining the existing infrastructure remotely along with looking to improve existing services and products. With a particular interest in Device Management, I have established a firm knowledge of VoIP handset configuration and have experience with Aastra, Cisco, Gigaset, Grandstream, LG, Polycom and.
Jun 2018 - Apr 2022
Junior Third Line Engineer
Sep 2017 - May 2018
Second Line Support Engineer
Moving on from my previous Customer Service (First Line) role, I was promoted into a Second Line position supporting more complex diagnostics regarding the products and features of the Broadsoft and Netcentrex based platforms. This involves analysing SIP traces to identify the cause of any potential SIP related problems from within the call flow and.
Oct 2013 - Aug 2017
Customer Services
Part of a two person team who were jointly responsible for all moves, adds and changes for all of the existing customer base. From simple divert requests, to complex builds of call delivery over IVR's, Hunt Groups, Receptionist Clients, Call Centres and many other products, it was my responsibility to help the customer make the optimum change for their.
May 2012 - Oct 2013
Service Desk Advocate
Cable&Wireless Worldwide
Mar 2012 - Apr 2012
Quality & Process Analyst
Cable & Wireless Worldwide
In recent months, I have been covering maternity leave for the Audit and Process Governance team. This role involved ensuring processes were up to date and helping to ‘on board’ new customers, or new products whilst ensuring that there were no gaps in process that could potential cause disruption to an otherwise smooth operation, or cause a negative.
Mar 2011 - Mar 2012
Service Desk Advocate
Cable&Wireless Worldwide
During my time at Cable&Wireless Worldwide, I have established myself as a key member of the Enterprise Assure team. My role is to manage faults from beginning to end which includes keeping the customer fully informed, escalating situations appropriately and first line technical diagnostics. I have arranged training and up-skilled to become one of the more.
Jan 2008 - Mar 2011
Customer Care Advisor
Ntl Telewest / Virgin Media
I joined NTL as a customer care advisor and progressed to lead associate within 7 months. I was to attend meetings on a regular basis to learn managerial, recruitment and team support skills. My main duties are to look after the team and to help support them when help is required in staffs systems abilities and knowledge of products. I also keep colleagues.
Oct 2003 - Jan 2008
2 education records
Darryl Kinsey education
English Language; English Literature, Maths And Dual Science; Information Technology
North Manchester High School For Boys
3 A Level Passes (Business Studies, English Language, It) Gnvq - Business Studies - Merit
Xaverian College
FAQ
Frequently asked questions about Darryl Kinsey
Quick answers generated from the profile data available on this page.
What company does Darryl Kinsey work for?
Darryl Kinsey works for Nuvias UC.
What is Darryl Kinsey's role at Nuvias UC?
Darryl Kinsey is listed as Technical Support Engineer at Nuvias UC.
What is Darryl Kinsey's email address?
AeroLeads has found 1 work email signal at @cw.com for Darryl Kinsey at Nuvias UC.
Where is Darryl Kinsey based?
Darryl Kinsey is based in Slough, England, United Kingdom while working with Nuvias UC.
What companies has Darryl Kinsey worked for?
Darryl Kinsey has worked for Nuvias Uc, Inclarity Communications, Inclarity, Cable&Wireless Worldwide, and Cable & Wireless Worldwide.
How can I contact Darryl Kinsey?
You can use AeroLeads to view verified contact signals for Darryl Kinsey at Nuvias UC, including work email, phone, and LinkedIn data when available.
What schools did Darryl Kinsey attend?
Darryl Kinsey holds English Language; English Literature, Maths And Dual Science; Information Technology from North Manchester High School For Boys.
What skills is Darryl Kinsey known for?
Darryl Kinsey is listed with skills including Telecommunications, Management, Telephony, Business Process, Voip, Customer Service, Managed Services, and Training.
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