Human & Organizational Performance (HOP) Super AdvocateHuman & Organizational Performance (HOP) Trainer

Manage, measure, and monitor day to day production operations. Lead daily production meeting. Participate in PDCA, SMED, 5S, and other Continuous Improvement activities.

Safe Quality Foods Practitioner. Manager of Customer & Supplier Quality.Managed and coordinated all implementation requirements leading to Safe Quality Food Certification in November, 2018.

Quality and Continuous Improvement*Build and maintain customer relationships. *Administer sample container orders and records.*Process customer complaints and reports and maintain resolution.*Support all technologies as Quality representative for Kaizen teams.*Attribute defect improvement team facilitator.*Process mill, coating, and transportation claims.*Manage QC Lab and equipment, inspection gauge purchase, control, calibration, and records.*Execute decisions on quality issues and risk management.*Administration of held product.Documentation*Direct plant activities to comply with Policies and Procedures including training.*Implement new procedures or changes to the existing procedures.*Manage process control procedures, quality records, quality forms, standards, specifications, certificates of analysis.SPC *Plant SPC Steering Committee facilitator and leader.*Gainseeker and DMS system maintenance and training. Sanitation & support*Leader-Safe Quality Foods (SQF & HACCP)*Manage and promote sanitation regulations and pest control.*Oversee plant chemical and lubricant control.*Perform annual plant wide Good Manufacturing Practices and allergen awareness training.*Glass audit and glass policy administrations and training.*Serve as Hazard Analysis and Critical Control Point (HACCP) leader and record keeper.Audits*Manage annual Quality Systems Audit, annual Grocery Manufacturers Audit, and other customer audits and compliance.*Drive corrective actions resulting from QS Audit findings.*Oversee internal and external warehouse audits.*Perform mock recalls for customers.

APQP & Launch Quality for the 2015 Ford Edge & Lincoln MKX. Worked with and mentored plant staff and coordinated Quality Planning with Ford Motor Company, Toronto, Ontario, Canada

• Supervised area leaders for Weld, Machining, and Paint departments as well as support associates. Supervised Quality Engineer and Quality Inspector.• Developed QMS system from infancy including Procedures, Work Instructions, and Forms. Completed QMS training for key leaders.• Participated in Sales and Operations Planning, Operations Reviews, Quality Assessments, and Management Review.• Managed product launch activities and led or participated in contract review for jobs being quoted.• Coordinated a daily review of schedule, operations, and quality with area leaders.• Management Representative for all problem solving and customer conflict resolution. • Managed APQP system.

• Managed supplier development activities by completing root cause and problem solving training and using continuous improvement tools.• Coordinated and managed layered audit system and TS-16949 external/internal audits. Prepared reports of results.• Participated in Advanced Product Quality Planning (APQP) meetings and manage activities..• Supervised quality staff including a Quality Coordinator and Quality Technicians. • Manage all internal and external corrective actions, customer websites, supplier visits and evaluations, and customer visits. • Management Representative for TS-16949.

• As a Director, coordinated and lead Management Review activities. • Participated in Operations Planning and Operations Reviews.• Coordinated and manage layered audit system and semi-annual TS-16949 and ISO-14001 internal audits.• Directed all Quality Systems steering committee meetings resulting in continuous improvement of Procedures, Work Instructions, and forms. • Managed weekly Advanced Product Quality Planning (APQP) meetings.• Supervised quality staff in two plants consisting of APQP Engineer, Quality Engineers, Quality Technicians, CMM Operator, and Early Production Containment (EPC) staff. • Managed all internal and external corrective actions, customer websites, supplier visits and evaluations, and customer visits. • Management Representative for TS-16949 and ISO-14001 systems.

• Participated in Strategic Business Unit Management Review, Sales and Operations Planning, Strategic Planning, Operations Reviews, and Quality Assessments.• Coordinated Journey to Excellence continuous improvement activities including teaching brown bag college courses.• Directed all five Decorated Products facilities internal and external quality systems including problem solving and customer conflict resolution. • Managed APQP system.• Supervised quality staffs at five plant locations consisting of Senior Quality Engineers, Quality Engineers, Quality Supervisors, Quality Technicians, and Visual Standards Coordinators.• Evaluated, analyzed, and tracked department quality goals including communication of prepared reports to executive management.• Representative for ISO 9001:2000 External Audits. Direct all division audit activities.

• Management Representative for QS-9000 Quality Systems.• Restructured APQP systems to improve product launch.• Supervised, trained, and evaluated a quality staff of sixteen for this three shift facility.• Managed all internal and external corrective actions and visited suppliers to conduct on-site process quality audits.• Supervised all customer complaints and coordinated all customer APQP activities, visits, and requirements.PLANT CLOSED SENDING LINES TO PLYMOUTH, MI

Management Representative• QS-9000 Implementation Coordinator resulting in certification in February 2001.• APQP Coordinator. Trained employees and coordinated efforts on Process Flows, Process FMEA’s, and Control Plans. • Plant Quality Systems Coordinator and trainer for all software used for tracking corrective action, preventive action, internal audits, management review, defect management, and calibration. Completed installation, training, and follow-up at other division locations.• Plant SPC trainer responsible for all levels of the organization.PLANT CLOSED SENDING MOST PRODUCT LINES TO MEXICO OPERATIONS

• Responsible for all APQP, Inspection Instructions, & SPC documentation for several Tier 1 product lines. SPC Trainer.• Tasked with all Supplier Quality Assurance activities involving component suppliers including problem resolution, supplier development, and on-site evaluations.• Conducted routine customer visits to Ford and GM. Was responsible for direct customer contact for customer concerns, problem resolution, and product prototype, pre-launch and production concerns.• Served as an Eaton Quality Award Examiner. • QS-9000 team leader for Inspection and Testing Element and Control of Nonconforming Product Element. Served as team member on Elements for Training and Continuous Improvement.• Supervised, trained, and evaluated a Quality Inspector staff of eleven inspectors in a three shift operation.• As Supervisor, was responsible for incoming product quality, Inspection Instructions, & tracking supplier performance.PLANT CLOSED SENDING MOST PRODUCT LINES TO MEXICO

• As a quality staff of one, was responsible for all aspects of quality in the plant. Duties included in-process audits and the inspection and release of finished goods. Was responsible for review of nonconforming product with authority to stop machines and operations not in compliance with quality standards. • Participated in ISO-9001 development and certification in 1994.• Served as an Employee Involvement facilitator. Trained & coached team leaders and team members on the eight step problem solving methods. Organized management presentations to have appreciation for progress. Facilitated and organized meetings.

Machine Operator - Fiberglass Automotive hood-liners, spooled wool

Certified Master Training SpecialistSatellite Terminal Maintenance & Operator Instructor/Digital Systems Instructor, (MOS's 2833, 2542, 2535) 1984-87 both @ Navy Advanced Electronics Schools, 32nd St. Naval Station, San DiegoMicrowave Comm Tech (MOS 2831) & Satellite Terminal Tech (MOS 2833) 1983-84.Classified Material Control Clerk/Naval Warfare Publications Clerk, 1982 HF Radio Operator (MOS 2534) 1980-82Radio Operator (MOS 2531) 1980-81I enlisted in the Marines on open contract for 3 years. I Extended 3 months in order to attend schooling through the ATOP program (Agreement to Train Option Program). After successfully completing my coursework I re-enlisted for 4 years in Okinawa, Japan.1. Bootcamp: MCRD San Diego. Platoon 2053, Hotel Company, 2nd RTR. We were honor platoon as we won the PFT competition, the Rifle Range competition, and the Final Drill competition. Our guide was the Series and Company Honor Man.2. B. Company, MCCES-MCAGCC, Twentynine Palms, CA3. Radio Plt, Comm Co, 8th Communications Bn. CLNC4. HQ Plt, HQ Co, 8th Communications Bn. CLNC5. A Company, MCCES-MCAGCC, Twentynine Palms, CA6. 3320th Technical Training Wing, Keesler AFB, Biloxi, MS7. I&I Staff, 4th AAV Bn, 4th MarDiv, Gulfport, MS8. CEM Plt, HQ Co, 7th Communications Bn. 3rd MarDiv, Camp Hansen, Okinawa, Japan.9. CEM Plt, HQ Co, 7th Communications Bn. Forward, 3rd MarDiv, Pohang, South Korea.10. Casual Co, HQ Bn, MCRD, San Diego, CA.11. AESD, SSC, 32nd St NavSta, San Diego, CA12. SSC,NTC, San Diego, CA13. AESD, SSC, 32nd St NavSta, San Diego, CA