Vice President / General Manager
National
Senior organizational change manager responsible for development and direction of strategic change initiatives, and the oversight and management of multi-modal transit services. Lead change agent in collaboration among stakeholders in city government, executive management and staff to ensure focus and accountability per business objectives. Established senior manager to engage, develop staff, and re-structure poor performing and unsafe operations. Work in close coordination with resident executives, managers and staff to ensure full engagement of all stakeholders. Initiate development of change management plan, policies and procedures, technical and operational changes to foster enhanced customer related focus, safe operational environment, growth and a more robust internal reporting structure. Direct and manage new streetcar and transit startup activities, implement project controls related to the delivery of all phases including design, construction and initiation of operational services. Organize and direct process of identifying, analyzing, and evaluating program performance metrics; ensuring compliance with all federal and state regulations of oversight. Develop resolutions issues concerning safety, policy development, operations and accident and incident reporting; insure report accuracy prior to the release of documents to federal and state oversight authorities.