Darryl Lobo Email & Phone Number

Burlington, Ontario, Canada

• Manage over 130 clients within the province of Ontario. Creating and building key relationships with CEO's and Owners, Administrators, Directors of Care, and nursing staff. Identifying solutions and resolving client concerns in a timely manner.• Working collaboratively with CareRx pharmacy operations team, including front facing Clinical Pharmacists, and Nurse Consultants, to ensure all incidents, requests and training are implemented. • Increasing brand awareness and attending all industry conferences and events.• Performing ongoing client assessment and analysis with individual clients to use for strategic planning and benchmarking.• Responsible for the renewal of all Contracts within Ontario, as well as assisting with RFPs for new and existing business. • Work with business development to successfully on-board new home acquisitions and rollouts.

Markham

Developed a solid Business Plan to acquire new accounts by fashioning trusting and loyal relationships with decision makers and key stakeholders. Responsible for the Ontario region – 1000 independent homes. • Reviewed, analyzed, and entered internal/external market data and information utilizing Salesforce to effectively target and sell into Retirement, Long Term homes, Group Homes and Mental Health organizations.• Exceeded sales goals, KPI’s and targets for each month and quarter by keeping a healthy pipeline with over 100 perspective clients. • Identified prospective clients, communicating, and coordinating client visits and contract end dates; this led to providing Remedy’s with 28 potential Client opportunities in the last 12 months and presented proposals to win the business.• Built the Competitive Intelligence database by identifying which Pharmacies were servicing the targeted potential homes in their territories and updating Salesforce (CRM), enabling Remedy’s to remain competitive. • Successfully secured contract end dates for potential homes through relationship building and utilization of market intelligence data. • Actively participated in all marketing and RFP’s, client acquisitions strategies and initiatives by reviewing information provided on services, ensuring client needs were met. • Instrumental in building and enhancing Remedy’s brand in the marketplace by attending all Industry Conferences, Tradeshows and Networking events.• Supported marketing in the communication, design, and execution of specific projects for business development which facilitated customer conversations on service.

Toronto, Canada Area

Developed and maintained strong professional relationships with over 250 accounts in the Long-Term Care and Retirement sector to enhance the provision of pharmacy to maximize client retention and grow new business.• Met and communicated regularly with clients (Administrators and Directors of Care in Nursing and Retirement Homes), and coordinate client meetings, resulting in new business. • Identified prospective clients, communicated, and coordinated visits with key stakeholders to retain business. Honoured with the Medisystem, Above and Beyond Achievement Award in 2016, for providing excellence in customer service and retention of business. • Supported the clients and acted as a liaison between the clients and various departments within MediSystem to resolve client issues, maintaining excellent relations. • Utilized available Client databases (and other creative networking sources), target Key Contacts (Administrators and Directors of Care) within potential homes for market intelligence purposes. • Renewed and negotiated contracts with current clients (up to 10/year), and potential clients, successfully retaining current business while bringing in new business. • Updated the Business Plan and customer segmentation database on a quarterly basis, aiding in future decision making for new business pipeline. • Maintained and built the business presence in a specific territory identified by the Director of Sales.

Toronto

Build strong relationships and worked with key decision makers within territory to achieve sales objectives and provide a high level of customer service to maintain business. Collaborated with Sales, Marketing, Supply Chain, Distribution and Accounting to improve processes throughout the business. Responsible for inside /outside sales for AuroPharma products.• Developed territory business plan, achieving approx. 25% growth within all accounts through upselling and cross selling• Identified and generated about 15% of new business as well as expanded existing business within the territory.• Utilized competitive backorder report to identify potential business opportunity and increase sales.

Toronto

Reporting to the Senior Sales & Marketing Manager, built relationships, and worked with key partners cross-functionally and in the US. Responsible for sales and communication of sleep Apnea (hybnite tubing) to respiratory care specialist within labs and Hospitals. Exceeded territory annual profit/gross margins targets by 10% - 15% consistently. Maintained product pricing and credit arrangements for over 70 customers. Supported marketing in the communication, design and execution of specific projects related to business development, thereby facilitating customer interaction on service. requests. Build relationships and work with key partners in Marketing, Sales, Distribution Accounting and US logistic Business Distributors.

Mississauga

Reporting to the Director of Sales, managed a staff up to 6 inside sales/Customer Service Representatives. Worked closely with various departments to ensure product availability in a timely manner. Liaised directly with wholesalers to ensure optimal stock supply of Ratiopharm products and provided quarterly business reviews and information updates on service levels. Hired and trained all new Inside sales/Customer Service Representatives and led them through encouragement and empowerment thus enabling the team to independently increase individual sales. Selected to be part of the SAP implementation project team (SD module Super User) for 2 years. Successfully implemented SAP in the Customer Service Department. Managed inside sales/customer service for corporate accounts, independent retail accounts and wholesaler accounts with annual sales ranging from $16M - $180M. Provided continuous service and built strong relationships with customers resulting in multiple sales, high loyalty, and increased business for some accounts by 10% -20%.

Project lead for SAP implementation - SD Module

 Exceeded annual territory sales objectives of $10M through new products launches and building solid relationships with customers.o Provided value-added solutions, locked-in orders for new products and increased frequency of service to top customers.o Exceeded territory annual profit /gross margins targets by 5% - 12% monthly. Implemented customer-focused call activity that increased likelihood of successful sales.  Helped transition new account manager into the territory by providing training for 4 new reps on information regarding accounts and introducing them to the decision maker in the top accounts.

 Exceeded sales objectives by 10% on total sales and ensured individual products and profitability. Increased business in territory by 20% through implementation and maintenance of effective Territory Management. Ensured total customer call coverage by creating a call cycle to visit pharmacies every 4 - 6 weeks which allowed regular security of orders.  Used PEP (Product Enhancement Program) to track product profitability and spend level used for Customers. Achieved sales objectives by maintaining existing accounts and increasing business while assuming Account Manager roles across Ontario and Alberta in absence of incumbents.

Created lasting and positive relationships with customers and key buyers through provision of services including pre-notification of product launches, discontinued products, changes in inventory demands, formulary inclusion and shipping information. Conducted analysis of key account/wholesaler purchasing patterns. Identified areas of opportunities to increase sales for key accounts by up to 12%.

Supply Chain Management

Managers Course

Marketing