Using experience and passion to bring a customer-focused approach to building the world's best cinema software.I'm able to quickly identify opportunities and solutions. A recent highlight was to see the need for social distancing during ticket scanning to keep both staff and customers safe. We were able to push out an enhancement as part of Vista's Cinema Reopening Kit which was received by the industry with unprecedented praise.Setting the vision and plan for products in the cinema operations sphere:• Cinema Manager (and its transition to a SaaS offering)• CashDesk• Horizon• Digital Signage• InTouch• Usherpoint• Self Scan• MovieTeam• Performance Dashboard• Infoworks• ReportsWorking closely with 5+ cross-functional development teams to deliver the roadmap to customers, with a strategic mix of paid features and internal initiatives.Our market share is around 40% of all large cinema circuits around the world, ranging from a couple of locations all the way up to industry giants with many hundreds of complexes.I've made a reputation for myself as a Product Director who really cares about his products and their users, giving knowledge, prioritisation, and support above and beyond what's normally expected.

Business Analyst and Team Lead for Vista's core operation solutions: Cinema Manager, UsherPoint iOS, and the white label Mobile ticketing applicationDefining the direction of the next generation of Vista software delivering solutions that enhance productivity, whilst reducing errors.Team Leading• Motivated the Mobile and Cinema Manager team to deliver features committed to in a sprint• Worked with the scrum master to plan forecasts and minimize cross-team blockers• Encouraged internal and external collaboration and communication• Worked with the Technical Leads and Architects to foster team buy-in, test shares and code reviews• Fostered a culture of continuous improvement• Recruitment of new team members• Conduit for communication to and from stakeholders and management team• Interviewing of potential developers, testers, and Business AnalystsSoftware Design and Analysis• UI and UX design for Vista Mobile ticketing application - skinned to meet each customer's branding• Requirement gathering from project stakeholders• Taking analysis of customer and business requirements and turning them into design solutions that fit existing frameworkStoryboard and Specification authoring• Developed functional and system design specifications• Consistently setting the standard for storyboard delivery and design

• Investigating incidents reported by customers and business partners• Writing of Knowledge Base articles which help customers better use the software• Provide real-world context to colleagues and trainers• Replication and logging of bugs• Assistance in set-ups to help customer specific requirements• SQL queries to find data problems• Primary support for 3 customers, and Product Expert for CashDesk module

• DarrylMcLeod.co.nz• Facebook.com/DarrylMcleodPhotography• Photography business specializing in Real Estate, Architecture and Locations• Building up regular clients due to excellent quality and service• In-depth knowledge of DSLR cameras and editing software• Accountancy using Quickbooks software

• REINZ Licensed Salesperson• 4 properties marketed and sold within my initial 6 months• Self promotion and cold calling• Buyer and Seller negotiations• Development of personalised marketing packages• Research of trends and data to support asking prices

• Hands-on management with a focus on customer service through a lead-by-example approach• Used Candy Bar performance as the bedrock to maximise revenue• Lead the complex to a number of Hoyts National & Australasian competition wins• Responsible for the effective and efficient operation of the complex with particular focus on P&L, budget control and customer service• Oversaw hiring, training and development of a continuous team of ~45 staff• Effective management of and planning for assets• Took audit results from lowest in New Zealand to No.2 in Australia/New Zealand• Created a culture among staff of continual improvement and personal accountability• Implementation of new POS systems including voucher sales and Rewards Loyalty program, HOST and STAR Teams• Stock control and loss prevention• Development and implementation of local area marketing initiatives, including unique “gorilla marketing” and Facebook concepts• Maximising film performance by effective programming of movie times• Augmentation of Health and Safety Policies and Procedures• Expenditure control and Invoice approvals• Achieved one of the lowest complaint ratios in the circuit

• Responsible for all staff recruitment, training and rosters ensuring budgets are met• Stock control including stock-take and all ordering• Complex maintenance and appropriate adherence to R&M budgets• Assistance in setting and achieving operational budgets, including monitoring of income and expenditure• Assisting in local area marketing initiatives• Scheduling of session times• Responsible for all Health and Safety• Invoice management• Design of in-house marketing material• Day-to-day shift management

• Sales and Service with an in-depth knowledge of all aspects of car audio retail and installation techniques• Working knowledge of employment regulations and PAYE• Stock and budget control• Installation of car audio, DVD systems and alarms, including systems valued at over $10,000• GST reporting• A personal focus

• Increased turnover by 50% and doubled after-tax profit in 11 months• Rosters and hiring for 12+ staff• Day to day running of a busy food court shop• PAYE and GST reporting• Stock control• Adhering to relevant food safety regulations

• Knowledge and service of lecture theatre network and control systems• Technical support for lecturers• Operation and maintenance of Digital, Slide, 16mm and 35mm projectors and associated sound systems• Operation and support of touch-screen theatre control systems

• Directly responsible of projection systems, movie scheduling, sound systems, Point of Sale, maintenance and security• Rostering and hiring of a projection team of 6• Creation and review of projector maintenance schedules• Involved in accounts and budgets• Shift supervisor• Assistance with staff recruitment and training