Darryl Morales Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, Australia

• Key Responsibilities:
• Client manage a select portfolio of customers upon sign-up with Macquarie Telecom by the Account Executives or Business Development Managers;
• Develop and manage strategic operational relationships up to and including senior /C level contacts with all customers in the portfolio;
• Support and assist customers with their operational requirements and queries through site visits and phone contact with a view to retention and growth, and delivering all services within agreed SLA timelines;
• Act as a point of escalation for all operational issues and concerns for the defined portfolio;
• Identify opportunities where our products and services would meet a customer need;

North Sydney, NSW, Australia

• Key Responsibilities
• Drive customer relationship management as key business interface for the customer;
• Own and manage the scope of delivery and P&L of the entire customer engagement;
• Provide oversight, coordination and timely executive communication of customer-initiated business escalations outside of standard incident, problem, and change management processes;
• Ensures the success of customer deployments, managing the planning and execution of contractual obligations, and coordinating the interaction of internal, partner and customer resources toward the completion of key.
• Coordinate documentation of and oversee the adherence to customer-specific operational processes and procedures as required for CMS operational support;

North Ryde, NSW, Australia

• Key Responsibilities:
• Identification of technical service offerings and capabilities to promote new business opportunities;
• Using PRINCE2, accountable for overall on-time delivery of projects to customer requirements to achieve customer satisfaction;
• Engagement with stakeholders across the internal business units and clients to communicate and document/report on project scope, financial management, milestone updates;
• Co-ordinating the delivery and operational readiness (change management);
• Manage project and resource prioritisation on multiple project, to ensure project time and budget objectives;

North Ryde, NSW, Australia

• Key Responsibilities:
• Using ITIL based methodology, continuously improve and drive consistent business support analysis strategies, practices, processes, procedures, governance and standards to improve and maintain customer satisfaction;
• Manage a team of 15 technicians achieve and exceed set KPI's, supporting internal business units and managed infrastructure services clients;
• Provide client support governance to maintain key business and client applications up-time;
• Ensure effective management of risks and escalations impacting infrastructure and projects;
• Work closely with subject matter experts, process owners and key stakeholders to identify, analyse, document business requirements and project manage small system enhancements;

North Ryde, NSW, Australia

• Key Responsibilities:
• 2 years’ experience successfully utilising the PRINCE2 methodology;
• Obtain project requirements from client points of contact;
• Determine and manage project timelines for projects with client;
• Determine and manage budget requirements for projects;
• Achievement of the project goals (including on-time, budget and scope);

North Ryde, NSW, Australia

• Key Responsibilities:
• Managing the Microsoft Australia account;
• Recruitment and management of resources of approximately 100 customer service professionals;
• Managing P&L statements including staffing, entitlements and costs of operation across multiple sites;
• Designed and implemented strategies that exceeded client expectations;
• Designed and implemented business operational processes to continually improve business processes;

North Ryde, NSW, Australia

North Ryde, NSW, Australia

Bs

Bs Iso/Iec 27001:2005 - Systems Auditor / Lead Auditor

Foundation Examination

Foundations And Practitioner

Cert Iv

Diploma In Information Technology