Darryl Perkins Email & Phone Number

United States

- Develop and implement technology-focused curriculum to enhance students’ digital literacy including, lessons on internet safety, data privacy, and responsible use of technology. - Foster students’ analytical skills by incorporating challenges and ethical dilemma into the curriculum, encouraging them to think critically about digital security issues and develop solutions. - Utilize educational technology and digital tools to create a secure and controlled digital learning environment, ensuring the protection of student’s sensitive information and the prevention of unauthorized access. - Respond promptly to students’ technology inquiries and proactively resolved issues demonstrating strong problem-solving abilities in a high-pressure setting. - Collaborate with IT professionals to implement and maintain secure network infrastructure, ensuring the protection of sensitive educational data and compliance with privacy regulation

Dallas, Texas, United States

- Coordinate IT projects from initiation to closure, ensuring adherence to budget, schedule, and scope.- Assist in the development of project plans, timelines, and schedules.- Collaborate with cross-functional teams to identify project requirements and deliverables.- Track project progress and report on project status to stakeholders.- Manage project documentation and ensure all project information is up-to-date.- Identify and resolve project issues and escalate as necessary.- Conduct post-project evaluations and identify areas for improvement.

United States

- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware- Documented user problems, troubleshooting steps, resolutions, and escalation paths using Service Desk tools and resources. - Maintained customer satisfaction and contributing to company success. - Memorized all company products and services to be able to answer all Customer questions quickly and efficiently and make relevant upsells. - Handled 150+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention.- Performed first-level core troubleshooting on hardware/software systems, answers question and provides technical solutions. - Identified and escalates issues requiring urgent attention with Incident Management and Service Desk Leadership

Texas, United States

- Provided technical assistance, diagnosed hardware/software issues, and ensured compliance with healthcare-related regulations such as HIPAA.- Developed expertise in malware analysis tools and practices, contributing to enhanced security measures.- Conducted comprehensive risk assessments and implemented necessary safeguards to mitigate vulnerabilities. - Developed, tested, documented, and performed new system changes. - In-depth understanding of HIPAA regulations, including the Privacy Rule and Security Rule and their application in a healthcare setting. - Performed first-level core troubleshooting on hardware/software systems, answered questions, and provided technical solutions.

Dallas, Texas, United States

- Analyzed data and processes supporting CRM/Salesforce operations, designing, and validating technology solutions. - Resolved complex issues, serving as a resource for revolving data-related problems in student operations. - Worked closely with various departments to understand their requirements, ensuring alignment between technology solutions and organizational needs. - Developed comprehensive training materials and conducted workshops to educate end-users to streamline processes and improve efficiency.

Master Of Public Health - Mph, Public Health

Activities and Societies: Omega Psi PhiThe Administrative Leadership concentration within the UNT Dallas Public Leadership master’s degree.

Certificate, Cybersecurity

Attaining proficiency in IT, networking, and modern information security, with a proven track record of successfully implementing robust.

Bachelor Of Applied Science - Basc, Information Technology

Activities and Societies: CallMeMister, BESO (Bilingual Education Student Organization), Charles Butt Scholar, McNair Scholar, Sigma Delta.

Associate Of Arts And Sciences - Aas, Information Technology

The Associate of Arts and Sciences degree with a concentration in IT from Dallas College program has provided me with a solid.