Darryl Jansen Email & Phone Number

New York, United States

State College, Pennsylvania, United States

•Rite Aid Champion in 2019 and 2020 for exemplary customer service and adherence to Rite Aid’s standards and regulations•Ensured HIPAA compliance by safeguarding patient confidentiality and strict adherence to Rite Aid’s data integrity policies•Boosted customer satisfaction ratings from 70% to 92% over seven years, by resolving conflicts and negotiating retail pharmaceutical issues•Managed 200+ daily prescription data entries with a 90+% accuracy while measuring, labeling, and packaging 200+ medications daily to ensure precise filling and safe medication distribution, with proper billing based on patient's pharmaceutical benefits•Coached 25+ customers weekly to increase medication therapy, educating them on usage, side effects, and upcoming refills•Drove public health immunization initiatives by contacting 10-15 high-risk customers weekly to register with RiteCare program•Engaged in high-volume phone communications across four phone lines, ensuring efficient coordination and inquiry resolutions•Improved stock quality assurance for 1500+ medications by monitoring and returning outdated or hazardous products monthly•Utilized Rite Aid’s WIMO software to automate over 250 prescriptions weekly, manage patient profiles, research insurance eligibility and prescription benefits, process Medicare DWO records, and electronically initiate prior authorization requests •Provided district-wide support within a 45-mile radius by assisting seven additional stores during staffing shortages to support operational efficiency•Supervised and mentored a team of 10 pharmacy technicians, ensuring compliance with policies and successful completion of Pharmacy Technicians University ASHP-approved certification

State College, Pennsylvania, United States

•Partnered with seven case managers to implement family-centered strategies, resolving issues that lead to separation of children aged 3-17 years old from their homes, facilitating reunification or securing permanency through relatives, foster care, or adoption•Documented and reported supervised visits between parents/guardians and children using Microsoft Office, providing detailed insights for monthly reviews with Bellefonte Child and Youth Services to develop parent action plans for the child’s well-being•Organized outdoor activities and community service events to encourage public outreach and foster positive social engagement•Coached youth in financial literacy, health maintenance, and independent living skills, supporting their transition out of social services and into self-sufficiency

Master Of Business Administration - Mba, Healthcare Management

Bachelor Of Science - Bs, General Science

Activities and Societies: Phi Beta Sigma Fraternity, Inc.- Social and Community Service Chair Caribbean Student Association, Social.