Darryl V. Sampson Email & Phone Number

Greater Philadelphia Area

Post-sales Support of Dell Boomi AtomSphere, managing multiple client requests ranging in severity and scope. Provide clarification and guidance for On-premise and Cloud Atom/Molecule installation, configuration and best practices.Assist customers, partners and solution architects with resolving complex integration issues(On-premise and Cloud).Provide guidance and best practice recommendations for Process deployment, Release Control, Component recovery and Process optimization.Customer advocate for software defects, enhancement requests and server administration of Cloud-based services.Assist with on-call coverage to facilitate current Support model.

Greater Philadelphia Area

L2 Software Support for IBM Connections On-premise and Cloud, managing multiple client requests ranging in severity and scope. Provide clarification and guidance for installation, upgrade, configuration, customization and recovery. Customer advocate for software defects, enhancement requests and client/server administration for Cloud-based services. Perform weekend coverage on a rotating basis to facilitate a 7X24 Support model. Assumed additional responsibility as a secondary scheduler, assigning shifts and pager rotation to ensure appropriate coverage and expertise across all shifts.Subject Matter Expert in installation and various integration points.Mentored colleagues to develop skill, reduce hours per problem and improve customer satisfaction.Significant contributor in reducing backlog 33% while maintaining an overall customer satisfaction index of 100% (individual) and 92.5% (team average).Continued skill and product development through research, use, collaboration and testing. This lead to a significant reduction in hours per problem.

Greater Philadelphia Area

Team Lead for Domino on IBM i, supported 100's of customers across various industries including Insurance, Education, Manufacturing, Logistics, Healthcare, Retail, Banking, and Automotive. Advisor to team of 21 in a Worldwide, 7x24 Support model. Hosted various meetings, training and “Open-Mic” sessions to facilitate product improvements, improve delivery of support and improve customer knowledge of the product.Major contributor in the development triage process, driving product updates to improve stability and overall customer satisfaction.Member of Senior Review Board, responsible for reducing backlog, validating next steps and providing recommendations as required from a technical and soft skills perspective.

Greater Philadelphia Area

Lotus Domino Support for Windows and IBM i, assisted corporate administrators with the installation, configuration and minor maintenance of the product and its many features.Emergency On-site support for critical customer issues.Trained new colleagues and assisted as required to quickly resolve customer reported problems.

Greater Philadelphia Area

System maintenance, save/restore, monitoring and support, IBM Midrange and Microsoft Windows servers.Point-Of-Sale and peripheral evaluation, installation and support.PC based water test system and related equipment.Network and cabling installation.Salvage, disaster recovery, installation and configuration.

Greater Philadelphia Area

Hardware/software installation, configuration and support.Remote site evaluation, preparation, installation and support.Disaster recovery planning.Remote access.

Greater Philadelphia Area

Computer Operator (IBM AS/400's).Peripheral Installation and support (local and remote).Planning and installation of remote sites.System 38 to AS/400 conversion.

Corpus Christi, Texas Area

Operation and minor maintenance of an IBM System/38 and various PCs and peripherals throughout the hospital.

Corpus Christi, Texas Area

Operation and minor maintenance of an IBM System/36, an IBM System/38, a NCR Criterion 8500 and various PCs and peripherals throughout the hospital.