Darryl Brown Email & Phone Number

Sydney, Nsw, Au

Responsible for business analysis of banking functionality for Qantas Premier CreditCards and Qantas Travel Money. Scope of role:• Creation of clear Confluence documentation, and Jira user stories, for upcomingregulatory and customer enhancement features• Working with the vendor to understand and analyse changes, and document theimpact to the Qantas front-end• Analyse and propose solutions for production issuesKey Achievements• Creating a business focused… Show more Responsible for business analysis of banking functionality for Qantas Premier CreditCards and Qantas Travel Money. Scope of role:• Creation of clear Confluence documentation, and Jira user stories, for upcomingregulatory and customer enhancement features• Working with the vendor to understand and analyse changes, and document theimpact to the Qantas front-end• Analyse and propose solutions for production issuesKey Achievements• Creating a business focused document from highly technical security and fraudprevention information Show less

AccountabilitiesResponsible for business analysis, development and support of travel-related functionality on qantas.com. Scope of role:• Working with stakeholders to clearly understand business requirements• Creation and refinement of user stories and documentation, using Jira and Confluence• Supporting the technical team to create small, deliverable pieces of functionality to improve the Customer experience• Contribute to sprint and release planning• Data analysis to… Show more AccountabilitiesResponsible for business analysis, development and support of travel-related functionality on qantas.com. Scope of role:• Working with stakeholders to clearly understand business requirements• Creation and refinement of user stories and documentation, using Jira and Confluence• Supporting the technical team to create small, deliverable pieces of functionality to improve the Customer experience• Contribute to sprint and release planning• Data analysis to support decisions on product directionKey Achievements• Implementation of a data driven solution for Lounge pages, replacing 74 manually authored pages with a content database that feeds all consumers; reduces update time from 4 hours to 10 minutes• Allowing non-English speaking Customers to subscribe to and receive Flight Status Notifications in selected languages• Replaced the manually authored, highlights only ‘What’s On’ Inflight Entertainment content with a dynamic, API-sourced solution; removed 1 day per month of business effort; provided Customers with all current-month content for the 4 major Entertainment categories Show less

AccountabilitiesResponsible for business analysis and support of workforce planning systems. Scope of role:• Conversion of business requirements to system configuration settings, across multiple business areas• Participation in Agile projects for major upgrades and new implementations• On-site training and cutover support for airport staffKey Achievements• Implementation of SAFTE-FAST software for Flight Crew Fatigue Management across all Qantas Group… Show more AccountabilitiesResponsible for business analysis and support of workforce planning systems. Scope of role:• Conversion of business requirements to system configuration settings, across multiple business areas• Participation in Agile projects for major upgrades and new implementations• On-site training and cutover support for airport staffKey Achievements• Implementation of SAFTE-FAST software for Flight Crew Fatigue Management across all Qantas Group airlines• Configuration of a new workforce planning instance• Creation of e-Learning videos to support shift workers through a major system upgrade Show less

AccountabilitiesResponsible for business input, and support of customers and the technical team, for the qantasfreight.com website. Scope of role:• Subject Matter Expert for qantasfreight.com, and the business processes that it supports• Lead business analyst for creation and implementation of self-service functionality for Domestic Freight customers; identification of new digital opportunities• Lead business analyst for major Agile development projects – Accompanied Pets… Show more AccountabilitiesResponsible for business input, and support of customers and the technical team, for the qantasfreight.com website. Scope of role:• Subject Matter Expert for qantasfreight.com, and the business processes that it supports• Lead business analyst for creation and implementation of self-service functionality for Domestic Freight customers; identification of new digital opportunities• Lead business analyst for major Agile development projects – Accompanied Pets, website re-platforming• Stakeholder management of Freight business areas involved with website developments• Training and support for new website functionality, with internal and external customersKey Achievements• Agile design and implementation of a simplified, modern, responsive design online booking system for Accompanied Pets, increasing online bookings from 66% to 90%, and reducing customer calls and enquiries• Creation of user stories and acceptance criteria for 40 qantasfreight.com functions• Positive feedback from the technical team on acceptance criteria elaborations• Stakeholder and customer advocate, ensuring vendors delivered user friendly, fit for purpose solutions• Major contributor to the delivery of customer self-service components of the Qantas Freight Domestic transformation program, to aggressive schedules Show less

Accountabilities:Responsible for gathering and documenting business requirements for small-to-medium e-commerce website and mobile site developments. Scope of role:• Analysis and documentation of existing application functionality• Business requirements analysis for new applications, and modifications to existing applications• Creation of Acceptance Criteria, for internal and external audiencesKey Achievements:• Signoff of Acceptance Criteria by the customer within… Show more Accountabilities:Responsible for gathering and documenting business requirements for small-to-medium e-commerce website and mobile site developments. Scope of role:• Analysis and documentation of existing application functionality• Business requirements analysis for new applications, and modifications to existing applications• Creation of Acceptance Criteria, for internal and external audiencesKey Achievements:• Signoff of Acceptance Criteria by the customer within an aggressive timeframe• High level of satisfaction with business requirement documents• Lead for successful ISO 27001 Information Security Management System accreditation Show less

Sydney, Australia

Accountabilities:Responsible for the day-to-day support of, and minor enhancements to, Online Check-in, and check-in Kiosks at Domestic and International airports. Scope of role:• Investigation and coordination of operational requirements and problems• Business requirements analysis to define a solution to meet the business needs• Timely and effectively documented solutions• Management of mid-sized initiatives through to implementation• Vendor and stakeholder… Show more Accountabilities:Responsible for the day-to-day support of, and minor enhancements to, Online Check-in, and check-in Kiosks at Domestic and International airports. Scope of role:• Investigation and coordination of operational requirements and problems• Business requirements analysis to define a solution to meet the business needs• Timely and effectively documented solutions• Management of mid-sized initiatives through to implementation• Vendor and stakeholder management• Testing team leadKey Achievements:• 30% reduction in turnaround for configuration change by reworking the approval process• Achieved high levels of business satisfaction with the enhancement and support service• Smooth transition of Next Generation Check-in from development into the support team• Successful implementation of Kiosks in London, and Queensland and WA Regional airports• Recognition award for meeting aggressive timelines set by the US Regulator, for specification, testing and implementation of Electronic Visa (ESTA) functionality Show less

Sydney, Australia

Accountabilities:Responsible for analysis and design of Next Generation Check-in products: Automatic Check-in, Mobile Check-in, Kiosk Check-in and Advance Seat Selection. Scope of role:• Business requirements analysis to define a solution to meet the business needs• Development and documentation of business, non-functional and technical requirements, and screen designs• Involvement with vendor selection; vendor support during all phases of the project• Business cutover… Show more Accountabilities:Responsible for analysis and design of Next Generation Check-in products: Automatic Check-in, Mobile Check-in, Kiosk Check-in and Advance Seat Selection. Scope of role:• Business requirements analysis to define a solution to meet the business needs• Development and documentation of business, non-functional and technical requirements, and screen designs• Involvement with vendor selection; vendor support during all phases of the project• Business cutover support, in the office and on-site at Domestic and International airports• Technical implementation manager for Advance Seat SelectionKey Achievements:• Produced clear, complete requirement documents for business and vendor audiences• Reduction in airport queues through design of self-service payment and disruption voucher functionality• Successful implementation to the agreed schedule for Advanced Seat Selection; development of reporting to quantify customer take-up and application health Show less

Sydney, Australia

Accountabilities:Responsible for analysis and design of various Flight and Cabin Crew initiatives for Short and Long Haul crew. Scope of role:• Documentation of business and non-functional requirements for rostering all crew types, ensuring that the different work rules of each area were included; gap analysis• Lead Business Analyst for Reserve Allocation for Long Haul Flight Crew• Vendor management – scheduling and agenda setting for workshops, documenting outcomes, issue and… Show more Accountabilities:Responsible for analysis and design of various Flight and Cabin Crew initiatives for Short and Long Haul crew. Scope of role:• Documentation of business and non-functional requirements for rostering all crew types, ensuring that the different work rules of each area were included; gap analysis• Lead Business Analyst for Reserve Allocation for Long Haul Flight Crew• Vendor management – scheduling and agenda setting for workshops, documenting outcomes, issue and risk management, action item follow-up• Business process review to streamline the management of casual Short Haul Cabin Crew• Analysis, design and specification of end-to-end process and system changes to cater for Cabin Crew being qualified to operate only certain aircraft types – for instance, the A380Key Achievements:• Obtained agreement and signoff by the four business units of a single set of rostering requirements• Successful vendor workshops, ensuring that project milestones were met• Reduced system changes, and quicker implementation of modifications, to Short Haul Cabin Crew rostering due to acceptance of business process changes• Creation of high quality functional specifications for dedicated A380 Cabin Crew, which were placed on hold, then recommenced by another team, with no changes or rework required• Recognition award for consistently outstanding work in the Crewing space Show less