Darryn Gerard Email & Phone Number

Sydney, Nsw, Au

Picnic Point, Nsw, Au

Sydney, New South Wales, Australia

Acting as the direct risk contact for the General Manager (GM) of Trading and Chief Data Analytics Officer, while also providing valuable insights to the C-Suite. Reporting into the Head of Risk and Compliance – Customer and Corporate. Key achievements:• Created a robust risk culture in the Chief Data and Analytics Office (CDAO), a business unit that previously had no dedicated risk business partner. This was achieved by establishing clear responsibilities and raising awareness… Show more Acting as the direct risk contact for the General Manager (GM) of Trading and Chief Data Analytics Officer, while also providing valuable insights to the C-Suite. Reporting into the Head of Risk and Compliance – Customer and Corporate. Key achievements:• Created a robust risk culture in the Chief Data and Analytics Office (CDAO), a business unit that previously had no dedicated risk business partner. This was achieved by establishing clear responsibilities and raising awareness through ongoing risk education, training sessions and presenting to the team at monthly meetings.• Orchestrated extensive risk management work as the primary stakeholder for a large-scale, complex project involving the replacement of Tabcorp’s core host trading system. This included maintenance of the project delivered risk assessment, conducting risk workshops and presenting risks and control/action mitigations to General Managers and the project delivery leads. • As the key risk stakeholder, assisted and helped facilitate an action plan for a substantial regulatory external audit of multiple trading functions.Key responsibilities:• Support in the preparation of the ERCC (Executive Risk and Compliance Committee) and the BRCC (Board Risk and Compliance Committee) reporting. Host monthly risk committee meetings for each business unit (BU). • Support each BU through the Risk in Change (RIC) process for all new or existing products and initiatives. This includes maintenance and completion of risk assessments and risk acceptance documentation.• Conduct risk workshops and risk profiles and maintain a risk register for Trading and CDAO.• Ensure the completion of all risk, regulatory and audit actions by maintaining an up-to-date action plan in the Tabcorp Risk and Compliance System (TRACS). Show less

Sydney, New South Wales, Australia

Responsibilities include:• Provide reporting of compliance activity to governance forums and committees.• Support the business to drive a strong risk culture and awareness in day-to-day business activities.• Review of controls to identify areas of potential non-compliance and follow up compliance discussions with relevant stakeholders.• Using matrices, determine the inherent and residual ratings for risks and controls. • Conduct business unit risk reviews… Show more Responsibilities include:• Provide reporting of compliance activity to governance forums and committees.• Support the business to drive a strong risk culture and awareness in day-to-day business activities.• Review of controls to identify areas of potential non-compliance and follow up compliance discussions with relevant stakeholders.• Using matrices, determine the inherent and residual ratings for risks and controls. • Conduct business unit risk reviews, including: - Review all current risks and controls housed in the Risk and Compliance system, - Conduct workshops to identify gaps in both risk and controls within the business unit, - Conduct control tests to determine the effectiveness of risk mitigation, - Present findings and provide recommendations.• Update and maintain the Risk and Compliance system.• Provide advice as a risk and compliance SME.• Conduct in-depth analysis of incident/error rates. Show less

Sydney, Australia

Customer Profiling involves the analysis of accounts and retail outlets and identifying betting patterns or behaviours from a revenue risk perspective as well as identifying potential red-flag behaviours from a responsible gambling risk perspective. Profilers assist the trading and risk teams by managing strategic direction for customer management and balance yield and revenue outcomes. Profiling has also evolved to incorporate Responsible Gambling practices and conducting reviews of potential… Show more Customer Profiling involves the analysis of accounts and retail outlets and identifying betting patterns or behaviours from a revenue risk perspective as well as identifying potential red-flag behaviours from a responsible gambling risk perspective. Profilers assist the trading and risk teams by managing strategic direction for customer management and balance yield and revenue outcomes. Profiling has also evolved to incorporate Responsible Gambling practices and conducting reviews of potential high-risk account holders.Inclusive of the responsibilities of a Customer Profiler, the Senior Customer Profiler role also includes:• Liaising with key internal stakeholders with regards to: - The overall risk management of any significant alerts or incidents within the risk space, - Identifying potential risks through quality assurance of current and future processes/projects, - Balancing revenue costs against regulatory risk obligation cost.• Participating in external audits of processes relevant to risk, particularly from a fraud and Responsible Gambling perspective.• Co-ordinating daily activities of the Customer Profiling Team (CPT).• The development of procedure documentation and manuals, including quick reference guides and policy documentation.• Maintaining cross-skilling of all CPT members by developing a competency and skills register.• Ensuring compliance with Financial Crime and Risk as well as Legal and Regulatory obligations.• Collaborating with data analysts to develop and enhance current technology and BI analytical reporting tools.• Updating customer profiles, status and intercept comments in case management systems and wagering host systems. Show less

Sydney, Australia

Responsibilities:• Work with traders to track undesirable activity across the retail network and implement controls.• Critical problem solving skills to counter undesirable behaviour from restricted clients and outlets.• Run real time reports pertaining to risk management.• Provide insights to trading team management on trader performance against managed customers.• Review and develop profiling scoring measures to assist in risk management.• Work with BI team to enhance… Show more Responsibilities:• Work with traders to track undesirable activity across the retail network and implement controls.• Critical problem solving skills to counter undesirable behaviour from restricted clients and outlets.• Run real time reports pertaining to risk management.• Provide insights to trading team management on trader performance against managed customers.• Review and develop profiling scoring measures to assist in risk management.• Work with BI team to enhance reporting systems for profiling and trading teams.• Ensure all profiling duties comply with relevant policies (FCR, Regulatory).• Monitor and action real time alerts from advanced profiling systems in a timely manner.• Monitor wagering host systems for unusual retail betting patterns and behaviours.• Development and monitoring of Responsible Gambling (RG) models and practices.• Analysis of potential Problem Gamblers and the potential signs of Problem Gambling.• Completion of Gambling Contact Officer (GCO) training and relevant RG training.• Production of legal procedure documentation for all processes that are undertaken as a 'Customer Profiler'. Show less

Sydney, Australia

Responsibilities:• Assist with daily management of sports and racing betting markets.• Conduct timely and accurate research on events, sports, racing and betting information for interpretation and evaluation.• Assist in the framing of sports and racing betting markets.• Liaise with Tabcorp sales distribution channels and customer services on sports and racing issues.• Understand and manage all designated sports and racing betting markets.Extra… Show more Responsibilities:• Assist with daily management of sports and racing betting markets.• Conduct timely and accurate research on events, sports, racing and betting information for interpretation and evaluation.• Assist in the framing of sports and racing betting markets.• Liaise with Tabcorp sales distribution channels and customer services on sports and racing issues.• Understand and manage all designated sports and racing betting markets.Extra Responsibilities:Showed initiative by requesting added responsibility pertaining to managerial duties. These include:• Preparing and publishing a rotating 24/7 roster for 20-25 team members. • Ensuring cross-trained employees are provided with a desirable and fair roster by liaising with the Racing Team Leader.• Providing support to team members by acting as a point of contact for any queries.• Participating in interviews for the recruitment of casual positions on the team.• Dedicated training of new team members over two separate host platforms.• Assisting in the transition of changing our live betting process by being a liaison between Head Office and our Call Centre. Some tasks include: Monitoring the feedback from customers, quality of employees and relaying data related to call wait and duration times while placing live bets. Show less

Forensic Science In Applied Chemistry, Forensic Science And Technology

Relevant completed subjects: Chemical Safety and Legislation, Principles of Forensic Science, Mathematics and Statistics for Science.

Higher School Certificate