Darryn Moore Email & Phone Number

- Responsible for creating & implementing group processes for Vehicle Damage Assessing.- Ensuring company processes are followed throughout the group and team of VDA’s. - Remotely supporting sites VDA departments, i.e creating assessments, invoicing, age debt, communications with engineers and third party suppliers. - Responsible for the onboarding & training of new starters within the VDA department. - Floating onsite VDA cover for group staffing requirements. System used: Audatex, GT Motive & AutoFlow.

- Overseeing of daily operations in workshop, i.e workflow, health & safety, stock control and compliance.- Overseeing of daily operations with front of house team, i.e logistics, work volume, system management. - Responsible for managing customer escalations.- Undertaking annual staff reviews.- Involved with recruitment processes for new members staff. - Managing budgets & performance against KPI’s. - Responsible for sites aged debt.- Involved with maintaining SLA’s with third party suppliers.

- Preparing & processing invoices. - Preparing assessments for insurance/retail cases. - Maximising profitability on all work. - Ensuring insurance KPI’s are met in assessing department. - Ensuring BSI standards are achieved throughout processes.- Liaising & negotiating with insurance engineers to approve works required. Systems used: Audatex, GT Motive & AutoFlow.

- Preparing assessments for insurance/retail cases. - Ensuring BSI standards are achieved throughout processes.- Liaising & negotiating with insurance engineers to approve works required. - Understanding claims processes with insurance companies. Systems used: Audatex, Inter-est & Advance.

- Preparing pre-assessments for insurance/retail cases. - Learning BSI for vehicle repairs through City & Guilds. - Understanding claims processes with insurance companies. Systems used: Audatex & Inter-est Qualifications achieved: NVQ Level 3 in Vehicle Damage Assessing.

- Processing new work into bodyshop management systems, updating customers and following up on queries on a daily basis. - Liaising with workshop to control and understand KPI’sSystems used: Advance Bodyshop Management System.

Slough, United Kingdom

- Preparing and delivering Physical Education lessons to years 1-6. - Delivering planned English, Maths and Science lessons to years 3-6.

Slough, Berkshire, United Kingdom