Darsh Dalal Email & Phone Number

- With over a year of experience in customer service and sales, I excel in delivering exceptional client experiences and driving business growth.- I hold certifications in Financial Planning Services & have completed the Canadian Securities Course (CSC). - My expertise includes managing client relationships, implementing effective sales strategies, and guiding clients in using technology applications. - I am passionate about the financial services industry and eager to contribute my skills to a dynamic team. Let's connect to explore how I can add value to your organization.

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  Customer Service Representative

  Freedom Mobile

  May 2023 - Present - Kitchner-Waterloo, Canada

  As a Customer Service Representative, I am responsible for delivering exceptional customer support and fostering strong client relationships to drive business growth. My key responsibilities include:- Implementing upselling and cross-selling strategies to boost revenue and enhance customer loyalty, contributing to a significant reduction in churn rate.- Managing client relationships by addressing their needs and concerns, resulting in increased sales and higher customer satisfaction levels.- Resolving customer disputes with empathy and efficiency, achieving a high resolution rate and minimizing escalation rates.- Streamlining operational processes to reduce resolution times and ensure consistent delivery of high-quality customer service.- Handling over 500 monthly billing inquiries and payments with a high degree of accuracy, ensuring compliance with company policies and optimizing customer interactions.- Utilizing strong digital literacy and comprehensive product knowledge to assist clients in understanding and using technology applications, facilitating smooth transitions and enhancing user experience.