Darshan C. Email & Phone Number

As a Service Delivery Manager for Digital Transformation, I make sure that our clients receive top-notch services for RPA, Blockchain, and Azure Data projects. We deliver high-quality solutions that make our customers happy.As a Project Manager with over 15 years of experience in Robotic Process Automation (RPA) and related technologies. I have successfully led IT transformation projects for various organizations across different industries.Specifically, as a Service Delivery Manager, oversee the delivery of digital transformation services - Automation, Blockchain & Azure Data Analytics:Service Delivery Management: Ensured that services are delivered on time, within budget, and meet the quality standards we have promised.Client Relationship Management: Build and maintained strong relationships with our clients. Their go-to person for any issues related to service delivery, and to make sure they are satisfied with what we provide.Service Level Agreements (SLAs): Set and managed SLAs for services. Established expectations for how our services should perform and make sure we meet those expectations. If we can't, communicate with clients about any deviations from the agreed-upon standards.Resource Planning: Ensured our digital transformation services run smoothly by planning and assigning the right people to the right tasks. Includes developers, business analysts, architects and project managers.Financial Management: Handled the financial side of service delivery. Includes budgeting, forecasting, and reporting on financial matters.Risk Management: Identifying and deal with risks that could affect our service delivery. If needed, created plans to reduce or eliminate these risks.Service Improvement: Always on the lookout for ways to make our services even better. Working with teams to implement improvements that benefit our clients over time.Reporting: Regularly providing reports on service delivery. Reports cover things like how well our services are performing, financial updates, and feedback from clients through surveys.Contract Management: Make sure we stick to our service delivery contracts and handle any changes to these agreements effectively.People Management: Lead a team of developers, business analysts, architects and project managers. My job is to keep them motivated, well-trained, and supported so they can provide high-quality digital transformation services.