Darshan E Email & Phone Number

Bengaluru, Karnataka, India

* Worked as an Senior Technical Engineer.* Supported on LOB's like Active Directory, Windows, Outlook, Teams other Office 365 Apps and other internal applications like Pie, Main Frame, Pie Back Office, Ultima, Medics from May - 2022.* In dept experience in Identity components like AAD, AD.* Handling outages by collaborating with incident management and resolver Team.* Resolved customer queries over the phone and by email.* Addressed customer service enquiries quickly and accurately* Conceptual knowledge with Products like Citrix, Citrix receiver, Pie, Main Frame, Pie Back Office, Ultima, Medics, AD and AAD * Supported customers experiencing technical difficulties by quickly identifying issues, qualifyingcustomer expectations and conducting troubleshooting to achieve timely first-time resolution.

Pune, Maharashtra, India

* Worked with Concentrix as a Support Engineer for Microsoft Premier support giving support on LOB's like Exchange Online, Security and compliance,Azure identity for Dec 2019- May 2021.* Extensive knowledge in Windows Server Modules like Active Directory,DNS,DHCP,IIS and their corresponding technicalities.* In dept experience in Exchange Administration, Exchange Hybrid, Azure Identity Management.* Well versed with Exchange Online components like Auditing,mailbox holds,compliance management,Exchange Online Protection,SMTP Relay etc.* Well versed with Identity components like AD,AAD(Dirsync),Azure Conditional Access.* Hands on Experience with ADFS * Worked on Microsoft tools like Rave,Css wiki etc,* Well versed with Powershell scripting used for managing Exchange online,Security and compliance and Azure Identity Management.* Well versed with configuration and troubleshooting an AIP Lables in both Azure and SCC including IRM and OME.* Expertise in dealing client problems effectively over Email and Calls.* Deep understanding and working experience in IT L1 support, Incident Management.* Hands on Experience in writing Powershell Scripts for Active Directory module which includes management of AD Object throughout Powershell.

Bengaluru, Karnataka, India

* Support desk engineer.* Escalated customer complaints as required, aiding positive outcomes for maximized retention ratings.* Resolved customer queries over the phone and by email.* Addressed customer service enquiries quickly and accurately.* Supported customers experiencing technical difficulties by quickly identifying issues, qualifyingcustomer expectations and conducting troubleshooting to achieve timely first-time resolution.

Bca, Computer Science

Activities and Societies: * Cricket * PC Games * Dancing

2 Nd Puc, Computer Science, 50

Activities and Societies: * Cricket * Singing * Dancing

Karnataka State Board, 72

Activities and Societies: * Cricket * Singing * Dancing