# New Product / Process development and re-engineering• Liaison between the business users and technology teams in capacity of a Subject Matter Expert (SME)• Prepare business requirements specifications (functional & non-functional), document business practices, workflows, feasibility studies and business needs.• User Acceptance Testing (UAT) on behalf of business users.• Co-ordinate with the in-house IT teams for Change Requests.# Data management and reporting• Formal recommendations to management impacting business policies.• Research and analysis to quantify business opportunities and issues.# Regulatory Reporting• Assist management in MIS reports under regulatory requirements# Issue Resolution• Support business users in issue resolution. • Identification of chronic system facilitation issues and resolution.# Knowledge Empowerment• Training sessions for Business users elaborating the system process facilitations• Documentation of the system process facilitations through ‘Release Notes’# Support to Business Verticals• Assist business / operation teams to build in system indicators / flags for business tracking. • Business process integration for business sourcing channels.# Vendor Collaboration• Co-ordination with third party vendors for short term projects in association with the in-house IT teams

# Credit Underwriting of Retail Loans• Recommendation of loan applications for approval – quality portfolio management.• Independent and central point of contact for Inter and Intra location offices for credit appraisals.• Credit Risk Management.# Business Development• ‘Outreach’ visits, Business corporate tie ups.• Development of new business sourcing channels.• Interaction, co-ordination and trainings for business sourcing channels.• Independent point of contact for business channels – Loan Approvals and Disbursements.• Product cross-selling# Process Re-engineering • Process review, analysis and assessment of improvement aspects# Customer Service• Customer interaction for retail loan servicing• Legal Assessments and Loan Disbursements

# Credit Underwriting of Retail Loans• Recommendation of loan applications for approval – quality portfolio management.• Independent and central point of contact for Inter and Intra location offices for credit appraisals.• Credit Risk Management.# Business Development• ‘Outreach’ visits, Business corporate tie ups.• Development of new business sourcing channels.• Interaction, co-ordination and trainings for business sourcing channels.• Independent point of contact for business channels – Loan Approvals and Disbursements.• Product cross-selling# Process Re-engineering • Process review, analysis and assessment of improvement aspects# Customer Service• Customer interaction for retail loan servicing• Legal Assessments and Loan Disbursements