A dynamic professional with several years of experience in the BPO industry having vast experience in the end to end management of outsourcing processes. An entrepreneur at heart, i started out as a customer service agent and now can proudly claim to employee a 125 member strong team which is rapidly growing. Responsible for setting up multiple processes from scratch including UK focused sales process, US IT Recruitment process as a delivery partner, survey and customer service process for our local clients and the latest one, an Australian sales and compliance process. I believe people form the core of any organisation and if the people are prospering, the organisation surely will.