Lead a variety of Iron Mountain app support teams worldwide, overseeing web applications, file transfers(MFT), a cloud-based policy management platform, Digital Pathology, and providing IT support for customer-facing cloud server backup. Manage 23 employees and report to the Director of Global Service Operations..KEY ACHIEVEMENTSOversaw additional global support teams for Managed File Transfer in 2023, enhancing support processes across all regions and improving efficiency while empowering regional leads.Handled multiple application migrations during acquisitions and divestitures.Established a technical process for Customer Care to address priority calls related to data management applications.Launched a Virtualization project to centralize one of my application suites into a geo-replicated data center, resulting in improved application stability and faster issue resolution times.Managed environments with country-specific resource restrictions due to regulations.Led Platform Roadmap, architecture roadmap, product backlog, and overall platform delivery and stability.Managed the team responsible for the production environment, controlling, managing, and facilitating enterprise changes.Monitored and alerted programs to shift from reactive to proactive resolutions.Oversaw the design, build, and deployment of new competencies and customer-driven changes.Executed disaster recovery exercises for multiple applications under my portfolio.Identified and reported risks, issues, and trends, seeking resolutions from senior leadership.Oversaw problem management root cause analysis and root fixes.Developed strategic relationships with product vendors.Managed on-call schedules for staff and served as the point of escalation for all major production-related issues for all applications managed under my portfolio.

Lead OPEX and CAPEX projects for Continuous Improvement of Production environments and applications. Possesses extensive experience in leading the DevOps application management team of 7 members.Analyze current software systems for technical issues, upgrade and implement new software documentation, and resource projects. Lead support and operations for over 20 different external facing web applications, ensuring 100% application uptime.Demonstrate expertise in Unix/Windows/SQL application support, Production Support, and Project Management. Offer high-level support and subject matter expertise for applications hosted in a Production environment built on Java and .net code. Provide advanced support to successfully resolve problems. Manage On-call schedules for staff and act as the Technical point of escalation for all production-related issues. Lead all major Application Migration, Projects, DR activities and Participate weekly in the project, change, and problem management calls.

Oversaw and supervised L2 support and L3 operations team for both external and internal web applications at Iron Mountain, guaranteeing 100% application uptime. The position involved comprehensive involvement in application management, leveraging expertise in major incident management, project management, vendor incident management, code deployment to production, event management, capacity management, availability management, and continuity management. Provided support for audit programs, server and password management, environment monitoring, major incidents, escalation/problem management, and DR environment management. Created shift and on-call schedules for staff and acted as the primary point of escalation for all production-related issues.

Skilled in DevOps Model framework. Proficient in shell and Perl scripting and experienced in application support. Worked at client location for migration and GO-Live of Banking Cards production support project for State Bank of Mauritius. Gathered requirements, analyzed, designed, developed, tested & deployed application changes. Performed L1 & L2 production support. Experienced with ClearCase UCM on CM tasks. Worked on change control, build and release activities. Created detailed project plan & performed monitor/control activities including specification, implementation, release and application support/maintenance tasks.

Commvault Tape Backup and Storage, Operating system and Application Support for Windows and UNIX platform.

Experience working as a backup admin for Veritas NetBackup , symantec netbackup and exposure working in Production support environment.