Darshan P Email & Phone Number

Bengaluru, Karnataka, India

Data analysis and creation of designated reports/presentations.Conducting Quality audits and sharing feedback with the admins.Supervising compliance and quality checks and ensuring timely reporting.Making recommendations and driving continuous improvement.Strengthening Quality management processes/framework to improve Quality delivery.Assisting in internal and external calibrations to ensure consistent scoring and feedback delivery approach.Promoting a continuous learning culture by maintaining engagement in change management, policies, processes, and procedures.

Bengaluru, Karnataka, India

Provide floor support, learning sessions, and coaching.Assist in driving metrics of the team.Monitor closure of service levels regularly.Supervise the team in the absence of the Team Leader.Monitor performance and quality scores of the team.Take production calls as well as escalated calls.

Bengaluru, Karnataka, India

Review content in the tool based on present guidelines.Refine the tool dictionary based on Google search.Make decisions on cases accordingly.Identify and escalate the issues within established standards.Worked on different internal projects and have more closure to different tools and processes.

Bengaluru, Karnataka, India

Relationship Building:• Build long-term relationships with prospective customers, going the extra mile to delight them.• Generate references through existing customers to increase the sales pipeline.• Provide ongoing support and maintain relationships between Cuemath and customers after onboarding.Renewal Sales:• Sales Process Adherence: Following the defined renewal sales process, utilizing tools and data management logic to maximize enrollments and minimize churn.• Target Achievement: Meeting and exceeding weekly, monthly, and quarterly targets in terms of revenue and the number of enrollments, demonstrating a results-oriented approach.Customer Support and Query Resolution:• Coordinate and resolve queries of customers and teacher partners, ensuring a seamless experience.• Highlight and address customer issues through parent feedback, striving for effective resolutions and ensuring customer satisfaction and retention.Onboarding Team • Student Onboarding: Facilitated the smooth onboarding process for students, ensuring all necessary requirements were met. Collected relevant information and documentation from students and their parents/guardians.• Class Timing Communication: Sent detailed class timing information to students, ensuring they were aware of their scheduled classes and any changes or updates, and assign appropriate teachers to students • Documentation and Record-Keeping: Maintained accurate records of student onboarding details, class schedules, and teacher assignments. Ensured proper documentation for future reference and data management.• Ongoing Support: Provided ongoing support to students and parents/guardians, addressing any queries or concerns related to class timing or teacher assignment.• Collaboration with Other Teams: Worked closely with the teaching team, scheduling team, and other relevant stakeholders to ensure efficient and effective onboarding processes.

Bengaluru, Karnataka, India

D-Day Team Member• Automated Demo Class Communication: Developed and implemented an automated system for sending demo class details to parents, ensuring timely and accurate information delivery.• Smooth Class Management: Oversaw the smooth execution of classes, focusing on seamless communication and coordination between parents and teachers. Monitored class progress and addressed any issues or concerns from both ends.• Parent Engagement and Conversion: Approached parents after the demo class, engaging in personalized conversations to address their queries and concerns. Redirected interested parents to the sales team for further assistance and conversion.• Teacher Collaboration: Collaborated closely with teachers to ensure effective class delivery and resolve any technical or logistical issues that may arise during the sessions.• Data Management and Reporting: Maintained accurate records of parent interactions, class feedback, and conversion rates. Generated reports and insights for the sales and management teams to track progress and make informed decisions.

Bengaluru, Karnataka, India

• Greet passengers at the boarding location in a friendly and professional manner.• Assist passengers with their luggage and guide them to their designated seats or boarding areas.• Provide clear and concise instructions to passengers regarding safety procedures and onboard amenities.• Address any questions or concerns raised by passengers during the journey and offer appropriate solutions.• Monitor the overall comfort and well-being of passengers throughout the journey, ensuring their needs are met.• Collaborate with the onboard staff and other team members to ensure seamless coordination and communication.• Maintain a high level of professionalism and ensure a positive and welcoming environment for all passengers.• Handle any difficult or challenging situations with diplomacy and composure.• Provide assistance to passengers with disabilities or special needs, ensuring their comfort and safety.• Ensure all necessary documentation and records related to passenger assistance are accurately maintained.

Bengaluru

• Ensured adherence to quality standards by overseeing site marking, foundation work, and block work, and conducting regular inspections.• Collaborated with the project team to accurately mark and lay out the site, ensuring precise measurements and alignment.• Conducted thorough checks of construction materials, coordinating with procurement teams and maintaining accurate records.• Fostered effective communication and collaboration with construction workers and laborers, providing guidance and support for smooth workflow.• Actively supervised construction activities, addressing issues, coordinating with teams, and maintaining detailed documentation.Additionally:• Promoted safety compliance by enforcing protocols, conducting inspections, and implementing corrective measures.• Demonstrated problem-solving skills by identifying and resolving construction-related issues.• Pursued continuous learning through professional development programs and workshops to enhance technical knowledge and skills.

B.Tech, Civil Engineering

Activities and Societies: Department Representative, Sportsmen, Leader, Writer, Volenteer, Team Player.

Diploma In Architectural Design

Activities and Societies: Max for Engineers/ Architects using 3ds Max REVIT Architecture AutoCAD 2D for Architects and Civil Engineers

Puc, Pcme

Activities and Societies: Sportsmen, Volenteer, Team Player

10Th

Activities and Societies: Head of House Group, Leadership, Artist (Dancer and Acting) Sportsmen, Team Player. Volenteer.